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Articles: Integration
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Business Problem: Failure to easily locate answers to customer inquiries.
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
The voice of the customer helps Intuit in an online revamp.
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Readers respond to "full-service" and "on demand."
Entellium's crisis played out on Twitter, live.
Utilities have to contend with customers seeking more control of their power consumption.
Will the Grinch steal retail's favorite season?
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Banks are dropping like flies—or mating like bunnies.
Contact center surveying is evolving into enterprise feedback management.
Before the markets hit the skids, companies had just begun to target customer experience.
The notion of Peak Oil has more to do with CRM than you think.
Paperless payments reduce staff support, errors, and overpayments.
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