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Articles: Integration
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
One Unica executive (a former industry analyst) is calling the new Interactive Marketing product -- powered by Affinium 7.5 -- "the most significant release the company has made since its inception."
Business Problem: Failure to create actionable strategies from unstructured customer data.
Methodology and training firm Sales Performance International gathers up its scattered client data with Jigsaw Data's online contact management.
Selltis helps gauge sales solutions for a maker of industrial gauges.
A valuable customer management system is worth saving.
Maximizing profit isn't about squeezing your customers dry; it's about charging them what's fair. Price optimization is no longer a chore or a secret technology—it's a competitive differentiator for those wise enough to explore it.
With the days of never-ending on-premises engagements and limitless budgets long gone, CRM can no longer sustain the consultancies of yesteryear. But what kinds of professional services are still needed in today's CRM industry—and what kind of CRM are consultants selling?
One author says it's time the marketing department gets with the program—or else.
Gartner report shows the Wonder of Walldorf still on top—but a lawsuit and other troubles loom.
Five nines of semantic foolishness, at your service.
New solutions continue to make an impact inside and outside the contact center.
One "s" stands for "service"—so provide some.
Data Integration Magic Quadrant '08: Informatica and SAP-Business Objects join Big Blue as the leading integrators.
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
Advertising Week NY '08: While television attracted the most viewers during the Olympics, the CEO of NBC Universal gives online media medals of its own.
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