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Articles: Integration
Parent company of contact center solutions provider Syntellect snaps up another peer.
Even if customer surveys don't interest you, real-time alert capabilities might.
From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
MDM Summit '08: Master data management isn't easy, but experts believe there's never been a better time to get started.
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Consona Connect '08: Say goodbye to the names Knova and Onyx -- the two are joining forces under Consona CRM.
What was once hit-or-miss customer service is becoming more reliable.
Inforum '08: Built on acquisitions, Infor unveils plans to increase investment in integration.
With the release of Maximizer 10.5, the Canadian CRM mainstay adds to its wireless capabilities and spruces up the value to SMBs.
Teradata Partners '08: With product enhancements galore, the enterprise data warehousing company kicks off its annual conference with a commitment to collective intelligence.
Are misdirected sales incentives putting your brand at risk?
This trio lets you do more for less cost.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
Eloqua Experience '08: Charlene Li, the co-author of "Groundswell" and former Forrester Research analyst, offers simple advice for taking on social media: Just do it.
Two studies offer different perspectives on CRM adoption -- and yet both see an opportunity for continued growth.
DataFlux Ideas '08: Business needs to join technology to put the "management" back in "data management."
Including user-generated content in the support mix.
J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
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