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Articles: Integration
Social media is changing the face of CRM. Are you prepared?
A 60 percent failure rate suggests that process change requires behavior change.
Business continuity and disaster recovery are often overlooked.
A new reality emerges for the people-process-technology mix.
Voters are also customers, and customers vote with their cash.
A new report looks at several on-demand application providers who are worth keeping an eye on.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
Forrester says business architecture is coming to the fore -- and could raise interesting questions for technology departments.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
Parent company of contact center solutions provider Syntellect snaps up another peer.
Even if customer surveys don't interest you, real-time alert capabilities might.
From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
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