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Articles: Integration
Optimization will improve customer relations and increase revenue.
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
Dreamforce '08: Salesforce.com cofounder, Chairman, and CEO Marc Benioff announces the cloud company's foray into Web sites and its integration with Facebook and Amazon Web Services platforms.
The acquisition aims to consolidate the market for email hygiene and correction services.
Social media is changing the face of CRM. Are you prepared?
A 60 percent failure rate suggests that process change requires behavior change.
Business continuity and disaster recovery are often overlooked.
A new reality emerges for the people-process-technology mix.
Voters are also customers, and customers vote with their cash.
A new report looks at several on-demand application providers who are worth keeping an eye on.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
Forrester says business architecture is coming to the fore -- and could raise interesting questions for technology departments.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
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