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Articles: Integration
Clearly, improving customer trust should be a major focus for organizations in 2009.
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
A new sales compensation management tool joins the Makana Motivator family of products.
Forrester Research examines the growing field of social CRM and shows where the value lies.
Sales force optimization requires a grasp of what drives revenue.
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Sage Summit '08: Keynotes reveal inaugural customer awards and encourage customers to fight through the recession like champions.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
Planning a successful approach to master data management.
The company's new outbound messaging offerings will first target financial services and healthcare industries.
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
Big Red's acquired powerhouse gets a major update, and adds sales gadgets to its social initiative.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
Forrester Research reveals an Enterprise Web 2.0 growth chart.
An often-overlooked technique can add significant value to your marketing spend.
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