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Articles: Integration
Gartner Web Innovation Summit '08: Salesforce.com chairman and CEO weighs in on the evolving software landscape and his CRM company's monumental leap onto the platform.
TreeHouse Interactive's channel management suite gets an overhaul in advance of integration with Oracle CRM On Demand.
Gartner Web Innovation Summit '08: Computing on the Web today means community, collaboration, and consumerization.
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
SalesLogix version 7.5 offers extended Web access and customization features.
The evolution of the physical dialer.
SAS Institute broadens its customer intelligence with a new analytics solution.
The marketplace is demanding a new type of analytic platform.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
Out-innovate the competition in 9 contrarian ways.
2008 Office 2.0 Conference: In just one year, the Internet has completely changed the way we do business.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
The latest assessment of master data management for product data covers 11 vendors -- and reveals no leaders. Is product data that much harder than customer data?
Your Web site can drive conversion rates.
Forrester Wave on Enterprise CRM Suites '08: Forrester Research's latest on big-business CRM shows close competition between the two, with Microsoft coming on strong.
Appian, a provider of business process management software, partners with enterprise architecture specialist Mega automates and streamlines business processes.
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