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Articles: Integration
Xactly launches Rewards on Salesforce.com's platform to "close the loop."
destinationCRM 2008: A roundup of our reporting during this year's conference.
Good service helps make you recession-proof.
destinationCRM 2008: Whether it's Web 1.0 or 2.0, sales and marketing still need to communicate.
destinationCRM 2008: Closing keynote speakers tackle issues and the changing face of the CRM industry.
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
destinationCRM 2008: An implementation expert lays out what businesses really need to succeed in CRM 2.0 initiatives.
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Use "derived importance" to find out what matters most.
Former competitors aim to strengthen their collective market presence to promote the importance of email reputation management and deliverability -- in short, the "mission of saving email."
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Integrating CRM can breathe new life into tired incentive programs.
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
The case for performing marketing optimization.
With a nod to Apple's iPhone, the enterprise application vendor reconfigures the user interface for its business software.
In addition to those two vendors, Dun & Bradstreet's Purisma and Oracle UCM remain near the top of the research firm's latest report.
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