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Articles: Integration
Raise the bar, instead of falling short of it.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Google doesn't want its name to be only synonymous with search.
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
Providing an experience requires a better understanding of your customers.
The changing face of contact data.
The new service offers biometrically authorized payments via phone, providing convenience and security.
How data discovery improves agility.
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
Research indicates that the use of social networks among small businesses will double over next 12 months.
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
Delivering analytical applications through reporting tools to enable a predictive enterprise.
A new tagging feature aims to make reviews more easily accessible.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
The company expands its online marketing platform with a new text-messaging solution.
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