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Articles: Integration
The need for knowledge now permeates the enterprise.
But are you prepared to let them?
Consumers—at home and abroad—are demanding that companies address their needs.
Solving a problem works best when others help you spread the good word.
As service providers expand their combined multimedia packages, customer service requires attention.
Vendors unleash a new round of community forums for their customers.
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Only if you remember why it mattered in the first place.
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Varolii looks to go three-for-three with its latest array of automated communication applications.
Service gaffes are part of life, but some of them are just astounding.
Bolster loyalty from important customers, and control costs with innovative technologies.
A recent report reveals what even flawed marketers might achieve with efforts involving social media.
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Five questions to get to real ROI.
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