Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
CRM Featured News,
Posted 11 Dec 2008
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
CRM Featured News,
Posted 11 Dec 2008
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
CRM Featured News,
Posted 10 Dec 2008
The voice platform vendor helps itself to a portfolio of self-service applications.
CRM Featured News,
Posted 10 Dec 2008
Data integration barriers must become a thing of the past.
Viewpoints,
Posted 10 Dec 2008
Mastering the multi-sourced call center.
Viewpoints,
Posted 08 Dec 2008
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
CRM Featured News,
Posted 05 Dec 2008
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
CRM Featured News,
Posted 04 Dec 2008
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
CRM Featured News,
Posted 04 Dec 2008
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
CRM Featured News,
Posted 04 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
CRM Featured News,
Posted 02 Dec 2008
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
CRM Featured News,
Posted 02 Dec 2008
Business Problem: Failure to easily locate answers to customer inquiries.
Re:Tooling,
Posted 01 Dec 2008
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
Secret of My Success,
Posted 01 Dec 2008
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
REAL ROI,
Posted 01 Dec 2008
The voice of the customer helps Intuit in an online revamp.
REAL ROI,
Posted 01 Dec 2008
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
REAL ROI,
Posted 01 Dec 2008
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
REAL ROI,
Posted 01 Dec 2008
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
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