Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
CRM Featured News,
Posted 07 Dec 2010
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
CRM Featured News,
Posted 02 Dec 2010
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
CRM Featured News,
Posted 02 Dec 2010
Magic Quadrant for Web Content Management '10: With the mobile Web rising in importance, veterans Oracle, Open Text, and Autonomy share space with upstarts SDL, Sitecore, and FatWire.
CRM Featured News,
Posted 01 Dec 2010
With new industry- and department-specific capabilities, PivotLink expands its BI prowess.
CRM Featured News,
Posted 30 Nov 2010
A few years following the acquisition of Talisma, nGenera unites its collaboration and customer interaction product sets on one platform.
CRM Featured News,
Posted 30 Nov 2010
The State of Retailing Online '10: Marketing, Social Commerce, and Mobile: Most of the retail world is struggling to make headway, says a Forrester Research report.
CRM Featured News,
Posted 30 Nov 2010
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
CRM Featured News,
Posted 30 Nov 2010
Dell purchases a cloud adoption firm in a move that analysts believe illustrates the personal computing company's desire to transform itself into a software and services company.
CRM Featured News,
Posted 22 Nov 2010
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
CRM Featured News,
Posted 22 Nov 2010
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.
Secret of My Success,
Posted 04 Nov 2010
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
Magazine Features,
Posted 04 Nov 2010
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
Magazine Features,
Posted 04 Nov 2010
One provider shows how to join consumers in social networks without compromising a secure relationship.
Insight,
Posted 04 Nov 2010
The search-engine giant beaches its innovative collaboration engine.
Insight,
Posted 04 Nov 2010
Six weeks after resigning from Oracle under a cloud of controversy, Charles Phillips is handed the reins at Infor.
CRM Featured News,
Posted 04 Nov 2010
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
Magazine Features,
Posted 04 Nov 2010
The always-connected customer prefers self-service smartphone applications.
Viewpoints,
Posted 29 Oct 2010
The competitive advantage of getting to a lead first.
Viewpoints,
Posted 27 Oct 2010
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