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Articles: Integration
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
The voice platform vendor helps itself to a portfolio of self-service applications.
Data integration barriers must become a thing of the past.
Mastering the multi-sourced call center.
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Business Problem: Failure to easily locate answers to customer inquiries.
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
The voice of the customer helps Intuit in an online revamp.
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
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