The partnership leads to a hosted Web chat solution that is completely integrated with Microsoft Lync.
CRM Featured Articles,
Posted 10 Jul 2012
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
CRM Featured Articles,
Posted 09 Jul 2012
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
CRM Featured Articles,
Posted 03 Jul 2012
The new tool lets companies deliver better information about the cookies used on their Web sites.
CRM Featured Articles,
Posted 03 Jul 2012
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
CRM Featured Articles,
Posted 03 Jul 2012
Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.
Case Studies,
Posted 01 Jul 2012
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Magazine Features,
Posted 01 Jul 2012
All data may not be equal, but it may be equally important.
Reality Check,
Posted 01 Jul 2012
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
CRM Featured Articles,
Posted 29 Jun 2012
Release 2.2 of its Microsoft Outlook synchronization functionality gives users tighter control.
CRM Featured Articles,
Posted 29 Jun 2012
Cloud-based collaboration service creates smart connections for leads and orders.
CRM Featured Articles,
Posted 29 Jun 2012
Resetting mindsets about customer data.
Viewpoints,
Posted 29 Jun 2012
Avaya delivers new and expanded applications for mobile, video, and social media interaction.
CRM Featured Articles,
Posted 27 Jun 2012
Integration with call center ACD allows centers to aggregate idle time to improve agent performance.
CRM Featured Articles,
Posted 26 Jun 2012
The company guarantees improved customer experience, reduction in calls to contact center agents.
CRM Featured Articles,
Posted 26 Jun 2012
The new development platform melds unified multichannel interaction, people management, and technology expertise with Microsoft enterprise applications.
CRM Featured Articles,
Posted 22 Jun 2012
Defining your sales process is the first step.
Viewpoints,
Posted 22 Jun 2012
Solution lets healthcare, life sciences companies flag, classify, and act on identified risks
CRM Featured Articles,
Posted 21 Jun 2012
Concentric will add LiveOps Platform and applications to its product offering.
CRM Featured Articles,
Posted 21 Jun 2012
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