The three-company roll-up aims to enhance customer service by using voice-of-the-customer feedback.
CRM Featured News,
Posted 08 May 2009
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
CRM Featured News,
Posted 04 May 2009
Customer retention in four easy steps.
Viewpoints,
Posted 04 May 2009
Movie Web site and ticket retailer implements analytics to aid with internal reporting.
Secret of My Success,
Posted 01 May 2009
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
REAL ROI,
Posted 01 May 2009
Intuit QuickBase helps TomTom navigate reseller deals.
REAL ROI,
Posted 01 May 2009
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
REAL ROI,
Posted 01 May 2009
Akamai Technologies needed to step up its Web-content delivery efforts on behalf of the music television network.
REAL ROI,
Posted 01 May 2009
Companies recklessly adding new channels for service outreach risk damaging the customer experience.
Magazine Features,
Posted 01 May 2009
Insight,
Posted 01 May 2009
How have retailers fared in the twitterverse?
Insight,
Posted 01 May 2009
The candy brand integrates its messaging across Twitter, Flickr, Wikipedia, YouTube, Facebook, and elsewhere on the social graph.
Insight,
Posted 01 May 2009
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Insight,
Posted 01 May 2009
Automating and optimizing work processes will boost the market for the foreseeable future.
Insight,
Posted 01 May 2009
Magic Quadrant for CRM Customer Service Contact Centers '09: Microsoft and Salesforce.com join Oracle as Leaders in the analyst firm's annual assessment.
CRM Featured News,
Posted 01 May 2009
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
Magazine Features,
Posted 01 May 2009
Speech-enabled interactive voice response systems now involve other customer channels.
Re:Tooling,
Posted 01 May 2009
Think about what you're giving off when you're giving in to pressure.
Pint of View,
Posted 01 May 2009
Helping contact center managers achieve four primary goals.
Scouting Report,
Posted 01 May 2009
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