Meeting customers where they want.
Viewpoints,
Posted 04 Mar 2008
SAP CRM 2008: SAP's overarching theme of "customer co-innovation" goes beyond its newly launched CRM offering, according to company executives.
Daily News,
Posted 04 Mar 2008
Gartner Wireless '08: As the mobile workforce continues to evolve, "portable personality solutions" will be all the rage, says one Gartner analyst.
Daily News,
Posted 04 Mar 2008
Small and midsize companies are slowly but surely turning their heads -- and business -- to software-as-a-service.
Daily News,
Posted 03 Mar 2008
Existing CRM deployments can help with mastering the art of the deal.
The Tipping Point,
Posted 01 Mar 2008
After what one analyst called a "painfully long" anticipation, the on-demand CRM vendor finally goes public
Insight,
Posted 01 Mar 2008
They're set in their ways, stubbornly independent, and resistant to change. But your staff doesn't have to be your toughest sale.
Magazine Features,
Posted 01 Mar 2008
REAL ROI,
Posted 01 Mar 2008
Business Problem: Companies need to integrate disparate information.
Re:Tooling,
Posted 01 Mar 2008
The word is everywhere now: social networks, social frameworks, social platforms.
Connect,
Posted 01 Mar 2008
Varonis excels beyond Excel and into marketing automation.
REAL ROI,
Posted 01 Mar 2008
A credit-card company reduces agent strain and finds answers faster with Enkata.
REAL ROI,
Posted 01 Mar 2008
Canadian public broadcaster uses InfoStreet StreetSmart to better plan media productions--and to finally put an end to a clunky email system.
Secret of My Success,
Posted 01 Mar 2008
Beyond the comfy confines of your corporate Web site, people are talking -- and complaining.
Customer Centricity,
Posted 01 Mar 2008
A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
Magazine Features,
Posted 01 Mar 2008
With its new OpSource Connect, the provider of software-as-a-service infrastructure sees mainstream acceptance of SaaS as a sign that the industry is primed to tackle integration now.
Daily News,
Posted 29 Feb 2008
The on-demand CRM vendor, recently public, launches an application development platform -- NetSuite Business Operating System -- for custom and vertical software.
Daily News,
Posted 28 Feb 2008
New research reveals increased competition among Latin American nations looking to provide customer service for America's rapidly expanding Hispanic markets.
Daily News,
Posted 28 Feb 2008
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
Daily News,
Posted 27 Feb 2008
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