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Articles: Integration
A multitouch, multimedia approach can multiply your marketing results.
Dreamforce '08: The software-as-a-service companies partner up to deliver a contact database to the traveling business user.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
A new model for explosive revenue growth.
The popular on-demand CRM and ERP provider takes a bite out of yet another company's customer base.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Optimization will improve customer relations and increase revenue.
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
Dreamforce '08: Salesforce.com cofounder, Chairman, and CEO Marc Benioff announces the cloud company's foray into Web sites and its integration with Facebook and Amazon Web Services platforms.
The acquisition aims to consolidate the market for email hygiene and correction services.
Social media is changing the face of CRM. Are you prepared?
A 60 percent failure rate suggests that process change requires behavior change.
Business continuity and disaster recovery are often overlooked.
A new reality emerges for the people-process-technology mix.
Voters are also customers, and customers vote with their cash.
A new report looks at several on-demand application providers who are worth keeping an eye on.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
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