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Articles: Integration
Assisted living is a growth industry, but one suffering from information overload.
Eloqua extends the reach of its marketing message with some outside Web-event expertise.
As LinkedIn grows, what does the future hold for enterprise social networking?
Could an infusion of Web 2.0 in the public sector change the way we view constituent service?
The problems occur where the benefits are.
The contact center is part of a larger organization—and its goals must reflect that.
Floggers of these bons mot need a punch in the bouche.
Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.
The switch to digital TV broadcasts is upon us—or is it?
So speak softly and carry just 140 characters.
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
In tough economic times, people are forced to dig a little deeper.
eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Leverage a services-oriented architecture in the contact center.
Magic Quadrant '09: This year's roundup shows continued investments -- and more than a few shakeups.
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
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