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Articles: Integration
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Varolii looks to go three-for-three with its latest array of automated communication applications.
Service gaffes are part of life, but some of them are just astounding.
Bolster loyalty from important customers, and control costs with innovative technologies.
A recent report reveals what even flawed marketers might achieve with efforts involving social media.
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Five questions to get to real ROI.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
Strong and weak ties reveal who your real partners are.
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
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