New research from Gartner predicts strong market growth continuing through 2012, despite the coming economic downturn.
Daily News,
Posted 02 Apr 2008
These four implementations -- successfully undertaken by wildly different companies utilizing products from a variety of vendors -- represent the very best of this year's efforts.
Magazine Features,
Posted 01 Apr 2008
Embracing customer centricity isn't the same as delivering it.
The Tipping Point,
Posted 01 Apr 2008
Gartner Business Intelligence Summit '08: The need for better CRM is one of the factors driving growth in the BI marketplace.
Daily News,
Posted 01 Apr 2008
In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer.
Magazine Features,
Posted 01 Apr 2008
While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin.
Magazine Features,
Posted 01 Apr 2008
Replacing computer-telephony integration (CTI), this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top.
Magazine Features,
Posted 01 Apr 2008
JPMorgan Chase Card Services has Enkata to thank for a unification of agent metrics.
Magazine Features,
Posted 01 Apr 2008
Lofty statements too often end up as small and meaningless actions.
Customer Centricity,
Posted 01 Apr 2008
New kinds of software solutions are playing an integral role in helping companies provide faster and more accurate support.
Front Office,
Posted 01 Apr 2008
Enhanced optimization in Affinium 7.3 -- the latest release of the vendor's flagship suite -- aims to make the campaign fit the customer, not the other way around.
Daily News,
Posted 01 Apr 2008
Online- and catalogue-only merchants are being called out for getting a head start, but a new bill hopes to even the score
Insight,
Posted 01 Apr 2008
Just when the battle between on-demand and on-premise CRM seemed to settle down a bit, a new one opens up: single-tenant architecture versus multitenancy.
Insight,
Posted 01 Apr 2008
CSO Insights' Sales Performance Optimization '08: Today's companies are finding a full house of technology options.
Reality Check,
Posted 01 Apr 2008
Collecting rewards made easy with a single swipe.
Daily News,
Posted 31 Mar 2008
With yet another Web-based application -- Zoho Invoice -- the Zoho Suite extends its sweet offerings.
Daily News,
Posted 28 Mar 2008
Out of a 12-company scrum assigned to the top quadrant, EDS leads the pack.
Daily News,
Posted 26 Mar 2008
The core of rock-solid BI turns questions answers.
Viewpoints,
Posted 25 Mar 2008
The customer interaction vendor aims to complete its marketing suite with the acquisition of Million Handshakes, a provider of outbound campaign management software.
Daily News,
Posted 24 Mar 2008
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