AOTA '08: Security is nascent and consumers are still hesitant to make an online transaction. What will it take for the Internet to be a place where everybody knows your name—and it's OK?
Daily News,
Posted 06 Jun 2008
AOTA '08: Woeful romantics may cry out over their Missed Connections, but craigslist aims never to let the integrity of its site—or the trust of its millions of users—slip away.
Daily News,
Posted 05 Jun 2008
Information Builders Summit '08: Analysts weigh in on the BI industry and a changing market.
Daily News,
Posted 04 Jun 2008
Information Builders Summit '08: Information Builders strengthens its WebFOCUS platform, delivering on cost-effectiveness and demands for analytics.
Daily News,
Posted 03 Jun 2008
Driving Innovation '08: Verint Systems CEO and President Dan Bodner says that merely collecting intelligence is worthless without being able to properly utilize the data.
Daily News,
Posted 03 Jun 2008
7 tips to cure what ails you.
Viewpoints,
Posted 02 Jun 2008
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Daily News,
Posted 02 Jun 2008
Unified communications has the potential to drastically alter the business landscape -- assuming vendors really can get their collective act (and your communications) together.
Magazine Features,
Posted 01 Jun 2008
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
Daily News,
Posted 14 May 2008
In the battle for software supremacy, new research predicts the on-demand CRM market will grow more than six times faster than its on-premise counterpart through 2010.
Daily News,
Posted 17 Apr 2008
With market leaders like Amazon.com leading the way, the emerging medium is making waves.
Daily News,
Posted 09 Apr 2008
The announcement underscores efforts to speed contact center adoption of on-demand software; a Salesforce.com executive says LiveOps will "help us integrate better to telephony systems."
Daily News,
Posted 03 Apr 2008
Gartner Business Intelligence Summit '08: By 2009, 90 percent of mission-critical projects will depend on data warehouse information to drive higher revenues or lower costs.
Daily News,
Posted 02 Apr 2008
New research from Gartner predicts strong market growth continuing through 2012, despite the coming economic downturn.
Daily News,
Posted 02 Apr 2008
These four implementations -- successfully undertaken by wildly different companies utilizing products from a variety of vendors -- represent the very best of this year's efforts.
Magazine Features,
Posted 01 Apr 2008
Embracing customer centricity isn't the same as delivering it.
The Tipping Point,
Posted 01 Apr 2008
Gartner Business Intelligence Summit '08: The need for better CRM is one of the factors driving growth in the BI marketplace.
Daily News,
Posted 01 Apr 2008
In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer.
Magazine Features,
Posted 01 Apr 2008
While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin.
Magazine Features,
Posted 01 Apr 2008
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