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Articles: Integration
A global partnership between the two companies is indicative of a growing trend, according to one pundit.
Ten ways to make sure employees are spreading the right message through social media.
Mobilize customer sales forces with social media marketing: "You need to take your message to the people."
Helpstream adds deeper integration and a bolstered best practices community with its latest release.
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Along with Web 2.0, those interactions can also boost brand image.
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Industry pundits say the latest initiatives will help the company play catch-up.
Five ways that successful companies use social networking to manage conversations.
Mobile Marketing Forum '09: The quintessential benefit of social media is the ability to stay connected anywhere, anytime. That makes social media reliant on mobile technology -- but is the reverse also true?
Communities and channels are rapidly expanding — and your company needs to at least know its place in all of them.
Your customers are increasingly connected — to you, to your competition, to each other — but you're not supposed to be the center of every network.
An exclusive excerpt from the new book, The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff, by Salesforce.com's Clara Shih.
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
A forum designed to address one problem evolves into an enterprise asset.
Financial software developer Advent uses InQuira to show it's what you know and who you know.
By focusing on connecting employees, a socially entwined culture benefits clients.
Capable of far more than pokes, tweets, and zombies, vendors begin to connect with social software platforms.
Social media thought leaders, twittering about social media.
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