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Articles: Integration
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Sage Insights '09: Executives outline the future for Act! by Sage, SalesLogix, and Sage CRM products, and discuss the company's "transformational year."
The email marketing vendor brings social capabilities to the inbox, and has reasons of its own to celebrate.
Address the mess to improve your appearance in customers' eyes.
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
The three-company roll-up aims to enhance customer service by using voice-of-the-customer feedback.
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
Customer retention in four easy steps.
Movie Web site and ticket retailer implements analytics to aid with internal reporting.
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
Intuit QuickBase helps TomTom navigate reseller deals.
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
Akamai Technologies needed to step up its Web-content delivery efforts on behalf of the music television network.
Companies recklessly adding new channels for service outreach risk damaging the customer experience.
How have retailers fared in the twitterverse?
The candy brand integrates its messaging across Twitter, Flickr, Wikipedia, YouTube, Facebook, and elsewhere on the social graph.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Automating and optimizing work processes will boost the market for the foreseeable future.
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