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Articles: Integration
Social media monitoring vendor Visible Technologies launches TruReputation and expands its search reputation management offerings.
Deliver freedom, not hype.
Forrester Customer Experience Forum '09: A Day Two keynote stressed that the pinnacle of online capabilities yet awaits.
Sources say the software-as-a-service business intelligence vendor caved under tough economic conditions.
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
A handful of first steps for marketing campaigns that make the most of social media.
Antenna's latest acquisition puts the company in a position to capture an even greater share of the growing market for mobile middleware.
Where social media fits within public relations, marketing, and advertising.
How social marketing can spotlight your organization's inner person.
Portal software provider builds upon its sales enablement offering with version 6.0 and taps into what one analyst calls an "emerging market" in the process.
A global partnership between the two companies is indicative of a growing trend, according to one pundit.
Ten ways to make sure employees are spreading the right message through social media.
Mobilize customer sales forces with social media marketing: "You need to take your message to the people."
Helpstream adds deeper integration and a bolstered best practices community with its latest release.
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Along with Web 2.0, those interactions can also boost brand image.
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Industry pundits say the latest initiatives will help the company play catch-up.
Five ways that successful companies use social networking to manage conversations.
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