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Articles: Integration
It's been 10 years since the founding of Salesforce.com, and CRM has never been the same.
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
Sage Summit '09: Company executives describe the response to key industry trends, such as social media, cloud computing, and globalization.
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
Ad:Tech '09: Sites such as Walmart.com prove there's more to e-commerce than just shopping carts.
Enterprise 2.0 '09: The concept may be mainstream enough to warrant having a conference in its name, but "enterprise 2.0" still faces criticism from industry skeptics who want to see results before they believe the hype.
Enterprise 2.0: Andrew McAfee, the man who coined the term "Enterprise 2.0," says the key to the transition involves sharing, not scaring.
Say goodbye to boring teleconferences—and hello to riveting, interactive events.
NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
Pundits say adding the capability, along with social monitoring, is a wise move in a rapidly changing market.
Magic Quadrant for Unified Communications '09: New research finds no single vendor can adequately address a company's UC needs with one solution.
Forrester Consumer Forum '09: Analyst provides three steps for making the customer experience matter.
Forrester Consumer Forum '09: In order to interact with the multi-channel customer, companies must recognize changing consumer behaviors, expand reach on multiple channels, and embrace digital tools.
If you want to make the most of the developing business environment, you better start now.
The company's latest on-demand solution looks to ease the challenges online marketers face today.
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
Only social media can put the customer back into CRM.
An on-demand CRM platform involves a partner-selection process as well.
What do you do when your brand no longer reflects your offerings?
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