Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
Utilities have to contend with customers seeking more control of their power consumption.
Insight,
Posted 01 Dec 2008
Will the Grinch steal retail's favorite season?
Insight,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
Banks are dropping like flies—or mating like bunnies.
Insight,
Posted 01 Dec 2008
Contact center surveying is evolving into enterprise feedback management.
Scouting Report,
Posted 01 Dec 2008
Before the markets hit the skids, companies had just begun to target customer experience.
Customer Centricity,
Posted 01 Dec 2008
The notion of Peak Oil has more to do with CRM than you think.
Reality Check,
Posted 01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
Daily News,
Posted 28 Nov 2008
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
Daily News,
Posted 26 Nov 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Daily News,
Posted 26 Nov 2008
A new sales compensation management tool joins the Makana Motivator family of products.
Daily News,
Posted 26 Nov 2008
Forrester Research examines the growing field of social CRM and shows where the value lies.
Daily News,
Posted 25 Nov 2008
Sales force optimization requires a grasp of what drives revenue.
Viewpoints,
Posted 25 Nov 2008
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Daily News,
Posted 24 Nov 2008
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
Daily News,
Posted 21 Nov 2008
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