The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
Daily News,
Posted 15 Jan 2009
The research firm compares the top vendors in the space.
Daily News,
Posted 14 Jan 2009
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
Daily News,
Posted 13 Jan 2009
New research shows confusion among users over what unified communications really means.
Daily News,
Posted 13 Jan 2009
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Daily News,
Posted 12 Jan 2009
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Daily News,
Posted 12 Jan 2009
"Customer satisfaction" and "customer retention" top the list for marketing executives.
Daily News,
Posted 12 Jan 2009
A process-based approach is key.
Viewpoints,
Posted 12 Jan 2009
Analysts weigh in on content management trends for the New Year.
Daily News,
Posted 07 Jan 2009
A path to superior sales results.
Viewpoints,
Posted 07 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
Daily News,
Posted 05 Jan 2009
Here are three areas in which technology can help your organization sell better.
Magazine Features,
Posted 01 Jan 2009
Properly harnessed, customer feedback can help companies forge a competitive advantage. But with feedback pouring in from all directions, companies are struggling just to keep up.
Magazine Features,
Posted 01 Jan 2009
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Magazine Features,
Posted 01 Jan 2009
Raise the bar, instead of falling short of it.
The Tipping Point,
Posted 01 Jan 2009
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Magazine Features,
Posted 01 Jan 2009
Google doesn't want its name to be only synonymous with search.
Front Office,
Posted 01 Jan 2009
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
Secret of My Success,
Posted 01 Jan 2009
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