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Articles: Integration
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
With the launch of Business Objects Sustainability Performance Management, SAP wants to provide companies with holistic views into their sustainable strategies and actions.
Like a wise man once said, skate where the puck is going.
With single-digit growth and the addition of several new niche players, ECM continues to thrive.
How to adopt—and adapt—CRM for a generation raised on mobile technologies.
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
A recent DMG Research study on UC examines major players, trends, and a potential wild card that could shake up the space.
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
Survey reports that working together makes everyone stronger.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Forrester outlines the top changes professionals should make and look out for when moving toward new applications.
Improve the customer experience with a content-rich, social-driven site.
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
A private equity firm's acquisition moves the customer experience management player out of the public sphere.
Another year older, another year stronger-social media continues to gain momentum in the business world.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Unless the concept is integrated into your operating strategy, your view is incomplete.
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