The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Reality Check,
Posted 01 Apr 2009
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Magazine Features,
Posted 01 Apr 2009
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Daily News,
Posted 01 Apr 2009
Varolii looks to go three-for-three with its latest array of automated communication applications.
Daily News,
Posted 01 Apr 2009
Service gaffes are part of life, but some of them are just astounding.
Pint of View,
Posted 01 Apr 2009
Bolster loyalty from important customers, and control costs with innovative technologies.
Viewpoints,
Posted 01 Apr 2009
A recent report reveals what even flawed marketers might achieve with efforts involving social media.
Daily News,
Posted 31 Mar 2009
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
Daily News,
Posted 31 Mar 2009
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Daily News,
Posted 31 Mar 2009
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Daily News,
Posted 30 Mar 2009
Five questions to get to real ROI.
Viewpoints,
Posted 30 Mar 2009
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
Daily News,
Posted 25 Mar 2009
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
Daily News,
Posted 23 Mar 2009
Strong and weak ties reveal who your real partners are.
Viewpoints,
Posted 23 Mar 2009
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
Daily News,
Posted 18 Mar 2009
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
Daily News,
Posted 13 Mar 2009
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
Daily News,
Posted 13 Mar 2009
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
Daily News,
Posted 13 Mar 2009
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Daily News,
Posted 12 Mar 2009
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