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Articles: Integration
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Cognos solution leads to 50,000 new visits and revenue growth
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
Sales and marketing teams must be connected for a win-win scenario
Study identifies the main triggers for consumer disengagement in online marketing campaigns
By acknowledging social media's influence and capitalizing on it, you could create evangelists for your company
Technology and strategy convert customer interactions into actionable insight
The technologies will play a bigger role in everyday business processes and mobile devices
Users will have access to SAP CRM from desktops and mobile devices.
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
How to use innovation to your advantage
Patented, burstable platform enables hosted dialer provider to scale inbound/outbound call processing on demand.
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
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