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Articles: Integration
A recent DMG Research study on UC examines major players, trends, and a potential wild card that could shake up the space.
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
Survey reports that working together makes everyone stronger.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Forrester outlines the top changes professionals should make and look out for when moving toward new applications.
Improve the customer experience with a content-rich, social-driven site.
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
A private equity firm's acquisition moves the customer experience management player out of the public sphere.
Another year older, another year stronger-social media continues to gain momentum in the business world.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Unless the concept is integrated into your operating strategy, your view is incomplete.
Break down internal silos to yield more-satisfied customers.
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
Pundits say adding the capability will enable quicker, higher quality support for end users.
Magic Quadrant for Social Software in the Workplace '09: Gartner narrows its scope and crowns leaders for the first time, but notes that the market is still immature and there are "no safe bets yet."
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
Harness technology to improve the customer experience.
The latest offering will help the company continue to grow marketshare, pundits say.
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