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Articles: Integration
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.
Analyzing churn helped the Internet service provider improve not just the targeting of its messages, but its overall customer retention as well
You need more than just transaction data if you want to take action.
Unifying the sales process and the CRM system is essential.
Implement applications to support customer service and technology teams.
Pundits say the company's latest release tightens competition in the QM space.
The research firm's list of technologies with the potential to significantly impact the enterprise in the next three years.
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
Dreamforce '09: The software-as-a-service pioneer unveils what it calls its fourth cloud -- the Collaboration Cloud -- as well as a product called Chatter.
New solution for online retailers brings the dressing room into the consumer's own home.
A revamped user interface provides highlights the company's latest service desk solution.
Accelerate customer-centric processes with software-as-a-service-based electronic signatures.
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
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