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Articles: Integration
Using email and social media can help you graduate to the next level
Define what your customers can expect from you
New Wisdom software lets companies explore customer data from their Facebook profiles.
Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
RightNow CX includes new Twitter capabilities.
The application combines financial and customer data for SMBs.
Sage ACT! Connect subscription service provides access and contact/calendar edits via popular smartphones including Android, Web browsers including Google Chrome and Safari, and tablets like the iPad.
Partnership with VOCALCOM allows queueing of email, Web forms, fax, chat, and video chat along with inbound and outbound calls on a hosted platform,
The app matches inbound customer queries to relevant resolutions across multiple knowledge bases in the service cloud.
New social media profiling and messaging features enable marketing campaigns that engage sales prospects across channels
Social Sign-On, Twitter Dashboards and Klout integration allow B2B marketers to capture, track, and score leads over social channels.
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
Smartphone trends demonstrate the need for an innovative strategy
Responsys' third annual Email Design Look Book highlights strategies vital to marketers' future success
Integration of Dragon with Salesforce CRM and Salesforce Chatter lets people speak updates into the Salesforce.com CRM and Chatter accounts.
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