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Articles: Integration
Five steps to successful data-driven customer communications.
The old techniques meet the new technology.
You'll need a new platform mindset and a view toward the future.
AIIM ECM Seminar: "We are at a tipping point," said industry president, telling attendees that the time is now to establish an Enterprise Content Management plan-of-action.
With BrandConnect, retailers try to listen in on reviews, while getting consumers to propagate them out.
The release of OmniSocial unifies the company's collaboration, social media, and community products.
Amdocs Retail Experience Solution hopes to tackle a lack of customer visibility in retail stores.
Coda 2go, an application built natively on Salesforce.com's Force.com platform, becomes FinancialForce.com, a new company backed by Salesforce.com and Unit 4 Agresso, parent company of accounting software vendor Coda.
The Myers-Briggs Type Indicator (MBTI) is a 15-minute questionnaire designed to measure psychological preferences in perception and decision-making — and may help reveal what kind of customer or customer agent you could be.
As contact centers adapt to the needs of a recession—and an increasing number of Generation Y staffers—the systems designed to train agents have to adapt as well
Times are changing — and so should your metrics.
They say you can't manage what you can't measure. But what if you're using the wrong ruler?
Given the powerful effects of some viral-marketing efforts, even those previously immune are seeing possibilities of epidemic proportions.
When live agents can't be had, interactive voice response systems may suffice.
A shift from managing volume to managing relationships.
The Journey of Implementation — Part 3: A successful social media initiative merely opens up future possibilities.
The company's flagship sales force automation product tries to bring clarity to ad hoc selling.
With incomplete information, some hazards can be deadly.
If your goal is to launch a viral campaign simply to increase your brand awareness, you're flirting with danger.
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