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Articles: Integration
Every company can now setup their own Internet shopping cart platform without requiring outsourced specialists.
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
Email senders can now create and track email campaigns with Microsoft Dynamics CRM, Sage CRM and Sage SalesLogix.
The company's Social Connect offerings are enhanced through a strategic partnership with Janrain.
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Technology, not philosophy, has changed consumers' expectations
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
VoiceForTwitter and VoiceForFacebook give a voice to social media by enabling businesses and consumers to post audio updates via their phones.
The combination will create a single voice-of-the-customer solutions provider with multichannel analytics, including speech, social media, Web chat, and enterprise feedback
Smarter Commerce offerings combine Web analytics and digital marketing in one integrated suite.
New contact center products enable companies to compete more effectively through personalized customer experiences across media channels
Mobile solution gives users access to CRM data anytime, anywhere.
Cloud-based post-call survey system uses speaker recognition for agent identification.
All's fair in love and war—and retail
A major American energy company uses a customized sales program to cross-sell its way to higher profits
Acumen's customized CRM application manages partner organizations and provides extensive reports
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