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Articles: Integration
AnswerDash's Web contextual Q&A solution now automatically syncs with Zendesk Help Center to reveal answers on Web sites.
The new release provides call analytics and automation for every stage of the customer journey.
The partnership yields a hybrid cloud contact center as a service offering.
New services intend to enhance, personalize, and solidify customer engagement in multiple channels.
SmartChat function transforms simple email into a live and friction-free seller-buyer collaboration environment.
The deal allows Zignal to include LexisNexis news content in its analytics and business intelligence offerings.
HG Data's partnership enhances Leadspace's ability to generate laser-like sales and marketing targeting at the company and contact levels.
The first project will involve streamlining the agent experience using WebRTC and Chromebooks.
The partnership enables organizations to better segment and target contributors.
Partnership facilitates real-time data integration and immediate optimization of communications to new digital customers.
The new solution is based on Backbase's Customer Experience platform.
Logi Info is integrated with Teradata's massive database capabilities.
The three firms have paired up to offer Adaptive Fraud Protection as part of Contact Solutions' IVR service.
Logi Info connects directly with Red Hat JBoss Data Virtualization to help organizations extract business value from disparate data sources.
The alliance brings together sentiment analysis and Web content management.
Cognitive computing helps clients accelerate into a new era of business performance.
Talkdesk provides enterprise-level call center software functionality from within the Talkdesk Zendesk Integration Widget.
Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.
Despite improvements,l cross-channel campaign management still has usability challenges.
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