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Articles: Integration
Surveys and quality assurance are important, but how do your customers feel about their experience?
Don't just manage relationships—develop them.
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.
Enhance CRM with online feedback analytics.
How the recession brought marketing and customer service closer together.
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
With its version of SAP BusinessObjects BI OnDemand, SAP targets the "casual user" with an integrated toolset that spans both on-demand and on-premise technologies.
With DataFlux Data Management Platform, the SAS subsidiary unites its data quality, data integration, and MDM product sets into one overarching platform.
Direct navigation can have a direct impact on your results.
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
Customers want — and expect — personalization.
Convert up to 50 percent of abandoners with real-time follow-up.
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
Two research reports outline the drivers of growth for open-source business intelligence -- and what customers can expect as the market matures.
Organizations want sales reps to have access to the right information at the most critical moments
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