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Articles: Integration
One provider shows how to join consumers in social networks without compromising a secure relationship.
The search-engine giant beaches its innovative collaboration engine.
Six weeks after resigning from Oracle under a cloud of controversy, Charles Phillips is handed the reins at Infor.
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
The always-connected customer prefers self-service smartphone applications.
The competitive advantage of getting to a lead first.
Knowledge-based technologies are now essential to the customer experience.
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
SocialcastReach, the latest update to the company's collaboration platform, extends the collaboration effort to other enterprise applications.
The provider of communications services looks to enhance its collections offering.
Virtual agents are the newest channel for customer service.
One IBM executive boasts that Big Blue's 23rd analytics acquisition will help the company "take analytics mainstream."
The Alcatel-Lucent Genesys Social Media Strategy provides enterprises with a more expansive way to monitor customer activity across social networks.
DataFlux Ideas '10: CEO Tony Fisher identifies the three potholes on the highway to data management success.
Definitely not all for one and one for all.
Universal profile management directs all relevant communications through the channels that customers prefer.
Social CRM and next-generation customer service.
The execution of live chat can make or break the conversion.
How to tailor online customer experience to boost loyalty and drive revenue.
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