G-Force '09: The Alcatel-Lucent subsidiary unveils an initiative designed to eliminate the silos between different communication channels.
Daily News,
Posted 16 May 2009
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
Daily News,
Posted 16 May 2009
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Daily News,
Posted 16 May 2009
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
Daily News,
Posted 16 May 2009
The analysis of recorded customer interactions promises to help build better customer service strategies.
Daily News,
Posted 15 May 2009
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Daily News,
Posted 14 May 2009
Sage Insights '09: Executives outline the future for Act! by Sage, SalesLogix, and Sage CRM products, and discuss the company's "transformational year."
Daily News,
Posted 14 May 2009
The email marketing vendor brings social capabilities to the inbox, and has reasons of its own to celebrate.
Daily News,
Posted 14 May 2009
Address the mess to improve your appearance in customers' eyes.
Viewpoints,
Posted 13 May 2009
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
Daily News,
Posted 12 May 2009
The three-company roll-up aims to enhance customer service by using voice-of-the-customer feedback.
Daily News,
Posted 08 May 2009
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
Daily News,
Posted 04 May 2009
Customer retention in four easy steps.
Viewpoints,
Posted 04 May 2009
Movie Web site and ticket retailer implements analytics to aid with internal reporting.
Secret of My Success,
Posted 01 May 2009
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
REAL ROI,
Posted 01 May 2009
Intuit QuickBase helps TomTom navigate reseller deals.
REAL ROI,
Posted 01 May 2009
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
REAL ROI,
Posted 01 May 2009
Akamai Technologies needed to step up its Web-content delivery efforts on behalf of the music television network.
REAL ROI,
Posted 01 May 2009
Companies recklessly adding new channels for service outreach risk damaging the customer experience.
Magazine Features,
Posted 01 May 2009
|