Ten ways to make sure employees are spreading the right message through social media.
Viewpoints,
Posted 17 Jun 2009
Mobilize customer sales forces with social media marketing: "You need to take your message to the people."
Viewpoints,
Posted 17 Jun 2009
Helpstream adds deeper integration and a bolstered best practices community with its latest release.
Daily News,
Posted 13 Jun 2009
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Daily News,
Posted 13 Jun 2009
Along with Web 2.0, those interactions can also boost brand image.
Viewpoints,
Posted 12 Jun 2009
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Daily News,
Posted 11 Jun 2009
Industry pundits say the latest initiatives will help the company play catch-up.
Daily News,
Posted 11 Jun 2009
Five ways that successful companies use social networking to manage conversations.
Viewpoints,
Posted 10 Jun 2009
Mobile Marketing Forum '09: The quintessential benefit of social media is the ability to stay connected anywhere, anytime. That makes social media reliant on mobile technology -- but is the reverse also true?
Daily News,
Posted 10 Jun 2009
Communities and channels are rapidly expanding — and your company needs to at least know its place in all of them.
Magazine Features,
Posted 01 Jun 2009
Your customers are increasingly connected — to you, to your competition, to each other — but you're not supposed to be the center of every network.
Magazine Features,
Posted 01 Jun 2009
An exclusive excerpt from the new book, The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff, by Salesforce.com's Clara Shih.
Magazine Features,
Posted 01 Jun 2009
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
Magazine Features,
Posted 01 Jun 2009
A forum designed to address one problem evolves into an enterprise asset.
Secret of My Success,
Posted 01 Jun 2009
Financial software developer Advent uses InQuira to show it's what you know and who you know.
REAL ROI,
Posted 01 Jun 2009
By focusing on connecting employees, a socially entwined culture benefits clients.
REAL ROI,
Posted 01 Jun 2009
Capable of far more than pokes, tweets, and zombies, vendors begin to connect with social software platforms.
Re:Tooling,
Posted 01 Jun 2009
Social media thought leaders, twittering about social media.
Insight,
Posted 01 Jun 2009
CRM magazine's Social Media Maturity Model, the launching pad for a discussion of the next five years of social media.
Magazine Features,
Posted 01 Jun 2009
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