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Articles: Integration
Patented, burstable platform enables hosted dialer provider to scale inbound/outbound call processing on demand.
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
Solution designed to increase employee productivity and improve customer service
Fairbanks Morse Engine implements a CRM system that unites its customer records and tracks its engine service requests
Will the smart money back experimental technology?
Joint effort brings world-class integration services and CRM competency to CTI platform.
The new product release focuses on integration and enhancements to order management functionality.
Contact center surveying/enterprise feedback is a vital first step
Communicate early, be highly interactive, and automate
A financial services firm invigorates its VOC program to better understand its business—and its customers
Social networks and peer communities are changing how products are sold
Customer analytics are emerging as a competitive advantage.
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