Magic Quadrant for CRM Service Providers '09: The market for CRM consulting and solution implementation services grew in 2008, but the next year will bring challenges for all providers, including the foursome Gartner rated tops: Accenture, Capgemini, Deloitte, and IBM Global Services.
Daily News,
Posted 09 Jul 2009
The listening platform provider brings social media analysis to the CRM world.
Daily News,
Posted 09 Jul 2009
Oracle releases financial results, announces the departure of an influential leader, and creates news around its Fusion Middleware Apps.
Daily News,
Posted 09 Jul 2009
The answer involves more than just "always be closing."
Viewpoints,
Posted 07 Jul 2009
Insight,
Posted 01 Jul 2009
The PRM market—often seen as a quiet backwater—may be entering a revival, particularly among B2Bs.
Re:Tooling,
Posted 01 Jul 2009
Forest-product supplier Weyerhaeuser builds out its master data management strategy with Siperian.
Secret of My Success,
Posted 01 Jul 2009
Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.
REAL ROI,
Posted 01 Jul 2009
With search-optimized customer reviews, Diapers.com increases site traffic and online sales.
REAL ROI,
Posted 01 Jul 2009
For The Carphone Warehouse, the key to quality service is empowering agents with consistent and organized knowledge.
REAL ROI,
Posted 01 Jul 2009
New York Life streamlines its workforce, vastly improving internal metrics.
REAL ROI,
Posted 01 Jul 2009
Since roadblocks on the implementation superhighway often come down to human factors, we've collected 10 of the most common and the most costly — to help you avoid them.
Magazine Features,
Posted 01 Jul 2009
A reader offers a Pre-view on smartphones, and "Pint of View" generates some responses.
Insight,
Posted 01 Jul 2009
A variety of applications promise revenue generation and cost reduction.
Scouting Report,
Posted 01 Jul 2009
Customer Experience Summit '09: Improving the customer experience starts with a hard look in the mirror.
Insight,
Posted 01 Jul 2009
Experts insist that social media is measurable—it just depends on how you define your metrics.
Insight,
Posted 01 Jul 2009
A customer-centric approach for emerging markets.
The Tipping Point,
Posted 01 Jul 2009
From now on, consumers will be saddled with residual uncertainty.
Customer Centricity,
Posted 01 Jul 2009
Three factors are combining to (finally) drive interest in mobile CRM.
Reality Check,
Posted 01 Jul 2009
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