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Articles: Integration
Mobile solution gives users access to CRM data anytime, anywhere.
Cloud-based post-call survey system uses speaker recognition for agent identification.
All's fair in love and war—and retail
A major American energy company uses a customized sales program to cross-sell its way to higher profits
Acumen's customized CRM application manages partner organizations and provides extensive reports
Groupon and others put group buying discounts on the menu
Shopping trend empowers consumers and challenges business strategies
Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
New features enable email recipients to share email marketing content on popular social media networks.
Polling, enhanced presence detection, and My Collaborators are among the new features added.
Suite integrates the Web, social, and mobile capabilities.
Email is still the most effective way of reaching customers, but campaigns should also include the Web, SMS, social media, and other channels.
The deal brings together Jive's Social Business platform with OffiSync's Microsoft integration products.
The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Aiming at small and midsize enterprises, the integrated solution will be accessible for 14 million Nortel users.
Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
But many contact center offerings require a trade-off between accuracy and ease of use
Growing acceptance of cloud-based applications creates opportunities.
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