RightAnswers seeks to close the loop and maximize search capabilities with its latest release.
Daily News,
Posted 07 Aug 2009
CRM won't solve everything. You still need skilled salespeople to get it right.
Viewpoints,
Posted 07 Aug 2009
A new Forrester Research report encourages organizations to embrace self-service business intelligence and mash it up to get even more intelligent.
Daily News,
Posted 05 Aug 2009
The release of one-X Agent marks a potential re-emphasis on the vendor's ability to cater to remote agents, says one industry pundit.
Daily News,
Posted 05 Aug 2009
The productivity suite provider integrates email and CRM, beefs up its Projects application, and entices Salesforce.com users to switch over.
Daily News,
Posted 04 Aug 2009
Forrester principal analyst William Band takes a deep dive into technologies that have evolved from having "overhyped expectations" to becoming critical to the "enterprise competitive strategy."
Daily News,
Posted 04 Aug 2009
Strategies to reduce operating costs and protect revenues.
Viewpoints,
Posted 03 Aug 2009
Online Exclusive: What do you do when your customers aren't playing in your court?
Web-Only Bonus Articles,
Posted 01 Aug 2009
Self-publishing company Author Solutions turns to Salesforce.com's platform-as-a-service to host its operations and expand its library of ideas.
Secret of My Success,
Posted 01 Aug 2009
Email-collaboration provider Zimbra sheds complexity, opts for simplicity—and achieves better results.
REAL ROI,
Posted 01 Aug 2009
OSIsoft uses Socialtext to revamp an outdated knowledge base.
REAL ROI,
Posted 01 Aug 2009
Delivering quality customer service means making quality shots.
Magazine Features,
Posted 01 Aug 2009
To cope with the recession, more organizations are looking to predictive analytics for answers.
Re:Tooling,
Posted 01 Aug 2009
Readers tell us what they think of "social" technologies.
Insight,
Posted 01 Aug 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
Insight,
Posted 01 Aug 2009
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Insight,
Posted 01 Aug 2009
Consumers are looking for you on search engines—but are you there to be found?
Insight,
Posted 01 Aug 2009
Brands from Dell to Office Depot are slicing customers into ever-tinier segments—and learning the dos and don'ts along the way.
Insight,
Posted 01 Aug 2009
A new paradigm calls for a reassessment of an industry metric.
Connect,
Posted 01 Aug 2009
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