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Articles: Integration
Cows browse. People communicate.
Making conversations the center of innovation and business strategy.
The research firm makes sense of the top teamwork providers.
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
A Forrester Research analyst reveals how Web analytics can produce better customer intelligence.
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Sage Insights '10: After months of readying partners, Sage announces the June availability of SalesLogix for the Cloud.
It's a matter of technology and numbers.
SapphireNow '10: SAP's co-CEOs deliver back-to-back keynote addresses celebrating not only their first 100 days at the helm, but also the general availability of on-demand offering Business ByDesign 2.5 — two months from now.
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
With the latest launch of its Coremetrics Analytics 2010 application, the Web analytics vendor brings forward a smarter user interface, a new mobile app, and a host of new features.
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
A merger will bring together the two private companies -- and will provide a better workbench for bringing together sales and marketing.
Based on its belief that the cloud computing market will continue to grow, IBM acquires a SaaS leader.
The deal, reportedly for more than $20 million, allows Lithium to add social media monitoring to its extensive list of capabilities.
Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.
In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.
The economic upswing spawns a return of the $100 million CRM project, according to a Gartner analyst.
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