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Articles: Integration
New solutions and services help businesses respond in real time to shifting customer preferences.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
A new study reveals greater demands for mobility and cloud-based applications.
Publish-to-Social lets users post details of email marketing projects to social media sites.
The company's new app lets users do more in Salesforce with their voices.
Using email and social media can help you graduate to the next level
Define what your customers can expect from you
New Wisdom software lets companies explore customer data from their Facebook profiles.
Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
RightNow CX includes new Twitter capabilities.
The application combines financial and customer data for SMBs.
Sage ACT! Connect subscription service provides access and contact/calendar edits via popular smartphones including Android, Web browsers including Google Chrome and Safari, and tablets like the iPad.
Partnership with VOCALCOM allows queueing of email, Web forms, fax, chat, and video chat along with inbound and outbound calls on a hosted platform,
The app matches inbound customer queries to relevant resolutions across multiple knowledge bases in the service cloud.
New social media profiling and messaging features enable marketing campaigns that engage sales prospects across channels
Social Sign-On, Twitter Dashboards and Klout integration allow B2B marketers to capture, track, and score leads over social channels.
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
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