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Articles: Integration
The deal brings together Jive's Social Business platform with OffiSync's Microsoft integration products.
The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Aiming at small and midsize enterprises, the integrated solution will be accessible for 14 million Nortel users.
Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
But many contact center offerings require a trade-off between accuracy and ease of use
Growing acceptance of cloud-based applications creates opportunities.
The companies will jointly market and sell Verizon's Managed Mobility portfolio.
Vendors of real-time call center reporting and digital signage software join forces.
Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
The solution combines many social media and customer service tools in a single offering.
The company's new Plugin Agent serves as an action engine for CRM systems
Former Salesforce.com executive to help drive company's international expansion.
CRM director Ven Bontha describes Cemex's transition to SAP CRM
While some solutions are free, marketers sacrifice time and rich analysis
The whole exceeds the sum of the parts
Understanding what mobile means for your business
Heroku partners with Accenture, Pivotal Labs, and more than 50 other companies to deliver cloud solutions.
Ensuring your sales team is on your side
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