Microsoft and IBM do the most sharing, with Novell playing close behind.
Daily News,
Posted 02 Sep 2009
The Market Awards are done, but there's so much left unmocked!
Pint of View,
Posted 01 Sep 2009
Your local street-food vendor can teach your company a thing or two.
Customer Centricity,
Posted 01 Sep 2009
CRM is changing, evolving to suit the demands of the moment.
Reality Check,
Posted 01 Sep 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
Insight,
Posted 01 Sep 2009
A visual depiction of the Forrester Research guidelines referred to in Ray Wang's Tipping Point column in the September 2009 issue of CRM magazine.
Web-Only Bonus Articles,
Posted 01 Sep 2009
SpeechTEK 2009: This year's closing keynote panel examines speech solutions delivered via the software-as-a-service model.
Daily News,
Posted 29 Aug 2009
SpeechTEK 2009: The keynote presenter on Day 2 argues that 90 percent of new-customer interactions involve moments of truth that are delivered by technology or technology-enabling personnel.
Daily News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 3: CRM thought leader Denis Pombriant traces the origins of customer experience, and suggests it should not be our sole focus.
Daily News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Whether marketers are hitting an individual or an enterprise, both are consumers and, ultimately, share the mindset that "it's all about me."
Daily News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 3: Two sets of panelists take the stage to confer on social CRM — where we are now and where we may be headed.
Daily News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Today's keynote address stressed the need for speech throughout the enterprise, not just in the call center.
Daily News,
Posted 29 Aug 2009
SpeechTEK 2009: Instead of forcing users to navigate dozens of smartphone icons, one presenter warns, the dominant interface of the future will be voice.
Daily News,
Posted 28 Aug 2009
SpeechTEK 2009: Presenters suggest that, even in a time of lowered budgets, it's possible to achieve implementations of high value.
Daily News,
Posted 28 Aug 2009
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Daily News,
Posted 28 Aug 2009
A back-to-basics approach can save your business.
Viewpoints,
Posted 27 Aug 2009
CRM Evolution '09 — Day 2: Mobile applications are bridging the gap between sales and CRM.
Daily News,
Posted 26 Aug 2009
Usability can be the lynchpin between failure and success.
Viewpoints,
Posted 26 Aug 2009
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
Daily News,
Posted 25 Aug 2009
|