DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
Daily News,
Posted 19 Sep 2009
Looking to streamline operations and reduce cost, Clearwell unveils a bolstered, fully integrated platform.
Daily News,
Posted 19 Sep 2009
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
Daily News,
Posted 17 Sep 2009
Gartner CRM Summit '09, Day 1: CRM analyst Michael Maoz says not only are consumers losing trust in corporations, but they are managing more aspects of the relationship.
Daily News,
Posted 17 Sep 2009
The social media monitoring company extends its truCast Suite and segments its capabilities based on user needs.
Daily News,
Posted 17 Sep 2009
The technique to achieving marketing-sales alignment.
Viewpoints,
Posted 17 Sep 2009
Pundits say the $1.8 billion deal — uniting a provider of development platforms with arguably the predominant player in Web analytics — has the potential to finally make measurement a powerful aspect of interactive media.
Daily News,
Posted 16 Sep 2009
Three tips for winning customers despite tough economic times.
Viewpoints,
Posted 15 Sep 2009
The CRM vendor scoops up a social networking and community platform provider for $6 million to expand its social CRM offerings.
Daily News,
Posted 09 Sep 2009
The company releases Service Cloud 2 with innovation around Knowledge, Answers, and Twitter.
Daily News,
Posted 09 Sep 2009
The company brings forth its fifth option for CRM users, Salesforce Contact Manager, geared toward the smallest of businesses.
Daily News,
Posted 09 Sep 2009
A new survey shows the importance of CRM to customer loyalty.
Viewpoints,
Posted 07 Sep 2009
Enough with the promotions, customers demand better service.
Daily News,
Posted 07 Sep 2009
A new version of Sage's contact and customer management software sports a redesigned interface, social media capabilities, and e-marketing functionality.
Daily News,
Posted 04 Sep 2009
destinationCRM.com Exclusive: Company executives and industry pundits alike are calling the move another major win for the hosted contact center delivery model.
Daily News,
Posted 03 Sep 2009
The path to igniting sustainable sales performance.
Viewpoints,
Posted 03 Sep 2009
CRM Evolution '09: CRM consultant shares tips for barreling through the economy and thriving in a post-recession world.
Daily News,
Posted 02 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Daily News,
Posted 02 Sep 2009
Despite an uptick in business activity, Pear Analytics says the majority of Twitter posts contain "Pointless Babble."
Daily News,
Posted 02 Sep 2009
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