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Articles: Integration
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
Comprehensive relationship management solution enhances member engagement.
Salesforce Rypple will enable companies to engage and align people across their employee social networks.
The Spring 2012 version of Student Recruitment Manager features more social and mobile capabilities.
New features include Google Maps integration, deeper email tracking.
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
The live Web chat application is tailored for use with Microsoft Lync and Lync Online
The application connects Salesforce CRM with ERP systems.
SIP Print will integrate ContactPoint's new service, LogMyCalls, to target call centers and enterprises seeking powerful, yet affordable solutions.
The Snapshot for Salesforce CRM product lets users create backup files in case of data loss.
The deal is expected to strengthen customer experience for brands' multiple touch points.
The cloud-based offering is designed to improve sales effectiveness.
The new release is geared toward communications and utility providers.
Version 6.1 introduces mobility applications for Android users, business intelligence features for the contact center, and tighter integration with Microsoft Lync.
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
New application delivers pre-built marketing dashboards for closed-loop insight.
The company introduces collaboration solutions to improve care coordination, patient interaction, and remote/home-based patient care.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
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