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Articles: Integration
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Keynotes highlight convergence of CRM, ERP, and e-commerce.
As new channels emerge, context-based marketing plays a crucial role.
Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
Data Health Scorecard and AddressFinder help small and growing nonprofits harness the power of data.
InvisibleCRM's latest version brings integration with Microsoft productivity software.
Oracle to offer co-browsing as a integral part of its Service Cloud.
New integration with Google's Gmail tracks email views and file shares.
Users can now turn to Cirrus to report on email opens and Salesforce.com events.
The partnership between Constant Contact and Xero empowers users to turn accounting data into targeted marketing campaigns.
FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.
Vantage's MAXcustomerconnect service unifies voice, email and text messaging on a single platform for small business to build mobile marketing campaigns.
gUnify Salesforce Connector integrates Salesforce CRM information with BroadSoft's hosted unified communications platform and Google Chrome with IP connected devices.
New Gainsight Connect integration broadens the breadth of actionable customer data.
Badgeville for Communities adds gamification to internal employee and external customer communities.
First integrated call center operation of Watson could go live this year
MobiHelp will power in-app customer support.
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
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