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Articles: Integration
Being able to find the right agent at the right time means a better customer experience. (Featured on SmartCustomerService.com.)
Merkle to integrate its Customer Relationship Marketing solution with Adobe Marketing Cloud.
Marketo has been badged as an audience onboarding technology partner in the Facebook Marketing Partner Program.
Tinderbox Pitch enables sales teams to automate slide selection and personalize sales proposals.
The integration extends Telmetrics Call Attribution Suite and incorporates calls for campaign optimization.
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
The integration will enable midmarket companies to provide SMBs with more centralized customer views.
Integrations bring more customer data to SAP's hybris Marketing solution.
New functionality will provide support agents with more customer context
Big data apps, powered by the Teradata Aster AppCenter, simplify, accelerate, and extend the use of big data analytics.
WalkMe introduces new design, contextual guidance, and engagement features.
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
Experience Hub brings diverse customer stories together to drive action across the enterprise.
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
For the companies, customer success management is a growing concern.
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
Comprehensive big data solution compiles real-time and historical data on communications
New integration with WordPress simplifies translating digital content for international markets.
OpenText now features increased interactivity and provides greater insight and access in customer communications management.
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