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Articles: Integration
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
Employ an integrated strategy to drive more successful campaigns.
The latest updates of SMB solutions focus on the ability to share more content.
The company's Web-based helpdesk solution now comes with enhanced collaboration features.
The launch of SocialEngage brings next-generation social media management to help brands create cross-channel engagement with customers.
The connection provides Salesforce customers with a seamless extension to Spotlight's revenue-driving ticket management solution.
The partnership extends Touchstone's offerings to include integrated sales effectiveness automation based on TAS's Dealmaker software.
Stronger integration of sales and marketing platforms is the goal of acquisition.
The new product suite offers a comprehensive set collaboration capabilities for consumer-oriented mobile devices.
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
Analytics add power to the company's SaaS-based help desk and customer support app.
A hosted integrated desktop will be made available to mutual fund dealers, broker dealers, and life insurance distributors across North America.
Voxeo Connect offers resellers and system integrators new revenue opportunities and a competitive edge.
Cloud-based sales and marketing applications provider offers its products to iPad users.
Users of RightNow CX can now initiate translation workflows and access reports in more than 100 languages.
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
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