NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
Daily News,
Posted 10 Nov 2009
Pundits say adding the capability, along with social monitoring, is a wise move in a rapidly changing market.
Daily News,
Posted 04 Nov 2009
Magic Quadrant for Unified Communications '09: New research finds no single vendor can adequately address a company's UC needs with one solution.
Daily News,
Posted 04 Nov 2009
Forrester Consumer Forum '09: Analyst provides three steps for making the customer experience matter.
Daily News,
Posted 03 Nov 2009
Forrester Consumer Forum '09: In order to interact with the multi-channel customer, companies must recognize changing consumer behaviors, expand reach on multiple channels, and embrace digital tools.
Daily News,
Posted 03 Nov 2009
If you want to make the most of the developing business environment, you better start now.
Viewpoints,
Posted 03 Nov 2009
The company's latest on-demand solution looks to ease the challenges online marketers face today.
Daily News,
Posted 03 Nov 2009
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
Daily News,
Posted 03 Nov 2009
Only social media can put the customer back into CRM.
Connect,
Posted 01 Nov 2009
An on-demand CRM platform involves a partner-selection process as well.
The Tipping Point,
Posted 01 Nov 2009
What do you do when your brand no longer reflects your offerings?
Customer Centricity,
Posted 01 Nov 2009
An evaluation of the changes wrought by Salesforce.com's Marc Benioff.
Reality Check,
Posted 01 Nov 2009
Salesforce.com has proven the importance of making sure its customers are successful.
Front Office,
Posted 01 Nov 2009
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
Daily News,
Posted 30 Oct 2009
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
Daily News,
Posted 28 Oct 2009
eMetrics '09: Even if the transactions don't necessarily happen on the Web site, B2B marketers still have to manage the site experience.
Daily News,
Posted 27 Oct 2009
The vendor's pair of new solutions are geared to make an impact quickly -- just what companies need, according to analysts.
Daily News,
Posted 27 Oct 2009
Deals by both ClickSoftware and Spoken Communications signal an emerging trend in the customer service sector: competition through acquisition.
Daily News,
Posted 23 Oct 2009
Social Ad Summit '09: How to make connections contagious and promote customer's passions. Deep Focus's Ian Schafer shares secrets behind the "Mad Men Yourself" campaign.
Daily News,
Posted 23 Oct 2009
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