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Articles: Integration
Exclusive solution improves Net Promoter Score by integrating strategy, software, and services at the point of customer contact.
Zoho CRM covers mobile options for iPad, iPhone, Android and browser users.
New Klout capabilities for Genesys Social Engagement provide companies with insight into customers with broad social influence.
The cloud-based product allows staff to work from anywhere while maintaining oversight for managers.
Empathica's social media advocacy solution connects brands to the social graph by identifying brand advocates and mobilizing them to share positive experiences.
Adding real-time capabilities keeps you—and your clients—up to date.
SMS and drag-and-drop targeting capabilities enable enterprise marketers to easily create effective campaigns that leverage rich social, behavioral and profile data.
Caller First Analytics and location-based dashboards let users view call center data on the go.
The SaaS-based solution suite enables unified customer communications and contact center technology.
The company also launches a Facebook app directory to make it easier for users to add more functionality to their pages.
Webtrends Advanced Analytics is now certified for integration with SAP applications to provide rich insights into campaign effectiveness, commerce, and online customer service.
The mobile marketing firm's API lets companies communicate with customers via in-app messages.
The company is bringing its big data integration and big data quality solutions to the EMC Greenplum platforms.
StrongMail is enhancing its cross-channel capabilities via integration with Velti's technology platform for mobile campaigns and two-way messaging.
Marketers can add a social word-of-mouth boost to all campaigns, create social promotions, and identify key social influencers to determine their impact on business results.
The ONE Correspond for Salesforce social enterprise app boosts customer service, sales, and marketing communications with personalized interactivity and enterprise mobility.
Two-way integration allows users to access data between Microsoft Dynamics CRM and Zendesk.
GoECart 360 is an integrated SaaS solution that combines an advanced ecommerce platform with multichannel order management, inventory management, fulfillment, CRM, and more.
The pairing allows companies to bring customer experience and sales force automation together in the cloud.
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