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Articles: Integration
MicroStrategy 9.3 adds increased support for 'R' analysis language, improved connectivity to Hadoop and SAP HANA, and a Google-like search experience.
The companies have expanded their relationship to offer Genesys Testing as a Service for pre-deployment validation of both customer and agent experience.
The platform supports textable phone numbers, SMS voting, mobile coupons, and IVR.
One-click calling creates a direct link to contact customer service desks.
The new app converts customer interactions into sales opportunities.
Responsive Web design and new multichannel capabilities enable efficient implementation of shopping experiences across mobile, Web, and store.
Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.
Badgeville and Acquia partner to deliver the first gamification platform capability for thousands of Drupal communities.
Users will no longer need to use third-party emailing systems.
New app lets users analyze contributions, influencers, trends and opportunities within collaboration tool.
New validation capabilities boost accurate form completion and improve business intelligence.
NICE Performance Management and NICE Incentive Compensation Management solutions enable enterprises to manage, measure, and motivate frontline service and sales employees.
Merging new systems with old may be the best option.
The acquisition brings together two companies to with solid backgrounds in the voice of the customer market.
The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.
When it comes to sales, establishing trust is key.
The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
New capability delivers high lead-to-sale conversion rates for marketing partners.
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