A Forrester Research analyst reveals how Web analytics can produce better customer intelligence.
Daily News,
Posted 02 Jun 2010
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Daily News,
Posted 02 Jun 2010
Sage Insights '10: After months of readying partners, Sage announces the June availability of SalesLogix for the Cloud.
Daily News,
Posted 01 Jun 2010
It's a matter of technology and numbers.
Viewpoints,
Posted 01 Jun 2010
SapphireNow '10: SAP's co-CEOs deliver back-to-back keynote addresses celebrating not only their first 100 days at the helm, but also the general availability of on-demand offering Business ByDesign 2.5 — two months from now.
Daily News,
Posted 19 May 2010
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
Daily News,
Posted 19 May 2010
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
Daily News,
Posted 17 May 2010
With the latest launch of its Coremetrics Analytics 2010 application, the Web analytics vendor brings forward a smarter user interface, a new mobile app, and a host of new features.
Daily News,
Posted 16 May 2010
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
Daily News,
Posted 15 May 2010
A merger will bring together the two private companies -- and will provide a better workbench for bringing together sales and marketing.
Daily News,
Posted 15 May 2010
Based on its belief that the cloud computing market will continue to grow, IBM acquires a SaaS leader.
Daily News,
Posted 15 May 2010
The deal, reportedly for more than $20 million, allows Lithium to add social media monitoring to its extensive list of capabilities.
Daily News,
Posted 13 May 2010
Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.
Daily News,
Posted 05 May 2010
In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.
Daily News,
Posted 21 Apr 2010
The economic upswing spawns a return of the $100 million CRM project, according to a Gartner analyst.
Daily News,
Posted 21 Apr 2010
SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.
Daily News,
Posted 21 Apr 2010
G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
Daily News,
Posted 19 Apr 2010
SAS Global Forum 2010: The business analytics giant aims to help medium and large enterprises understand customer sentiment and respond.
Daily News,
Posted 16 Apr 2010
SugarCon '10: With the launch of Sugar 6, the open-source CRM pioneer promises to deliver a "new generation of CRM software bred for the Web — for speed, simplicity, and interoperability."
Daily News,
Posted 15 Apr 2010
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