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Articles: Integration
When it comes to sales, establishing trust is key.
The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
New capability delivers high lead-to-sale conversion rates for marketing partners.
Bridging silos to provide a better customer experience.
Integration with call center automatic call distribution technology allows centers to aggregate idle time in real time
Solution designed to increase sales through internal collaboration, company says.
Unified social layer connects sales and marketing for stronger collaboration.
Hosted PBX business phone service now links directly into many popular CRM packages.
The partnership leads to a hosted Web chat solution that is completely integrated with Microsoft Lync.
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
The new tool lets companies deliver better information about the cookies used on their Web sites.
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
All data may not be equal, but it may be equally important.
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
Release 2.2 of its Microsoft Outlook synchronization functionality gives users tighter control.
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