One IBM executive boasts that Big Blue's 23rd analytics acquisition will help the company "take analytics mainstream."
Daily News,
Posted 19 Oct 2010
The Alcatel-Lucent Genesys Social Media Strategy provides enterprises with a more expansive way to monitor customer activity across social networks.
Daily News,
Posted 19 Oct 2010
DataFlux Ideas '10: CEO Tony Fisher identifies the three potholes on the highway to data management success.
Daily News,
Posted 18 Oct 2010
Definitely not all for one and one for all.
Viewpoints,
Posted 13 Oct 2010
Universal profile management directs all relevant communications through the channels that customers prefer.
Viewpoints,
Posted 11 Oct 2010
Social CRM and next-generation customer service.
Viewpoints,
Posted 07 Oct 2010
The execution of live chat can make or break the conversion.
Viewpoints,
Posted 05 Oct 2010
How to tailor online customer experience to boost loyalty and drive revenue.
Viewpoints,
Posted 01 Oct 2010
Web 2.0 Expo '10 — Day 1: "The world we need is one we've never yet seen," declared Tim O'Reilly at his bi-annual technology event.
Daily News,
Posted 01 Oct 2010
Today's customer leadership requires a new approach.
Viewpoints,
Posted 27 Sep 2010
Oracle OpenWorld '10 — Day 3: Salesforce.com Chairman and CEO Marc Benioff unveils new features of his company's enterprise social network product.
Daily News,
Posted 25 Sep 2010
Social media success is often hard to spot, but you need to know where your industry is headed.
Viewpoints,
Posted 24 Sep 2010
If your contact center empire feels as if it's crumbling all around you, these best practices may help you reclaim the seat of power.
Magazine Features,
Posted 22 Sep 2010
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Daily News,
Posted 22 Sep 2010
Oracle OpenWorld '10 — Day 1: Kicking off its mammoth conference, Oracle makes a few hardware announcements, tackles the cloud, and sheds more light on 2011's Fusion Platform.
Daily News,
Posted 22 Sep 2010
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
REAL ROI,
Posted 22 Sep 2010
The steps you must take in an increasingly collaborative world.
Viewpoints,
Posted 22 Sep 2010
The cloud computing company brings its newly acquired data services piece in-house with Jigsaw for Salesforce CRM.
Daily News,
Posted 15 Sep 2010
With interface improvements and the introduction of an integrated information service, one industry thought leader remarks that he is "massively impressed."
Daily News,
Posted 15 Sep 2010
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