Will the smart money back experimental technology?
Magazine Features,
Posted 01 Feb 2011
Joint effort brings world-class integration services and CRM competency to CTI platform.
Daily News,
Posted 27 Jan 2011
The new product release focuses on integration and enhancements to order management functionality.
Daily News,
Posted 27 Jan 2011
Contact center surveying/enterprise feedback is a vital first step
Scouting Report,
Posted 25 Jan 2011
Communicate early, be highly interactive, and automate
Viewpoints,
Posted 24 Jan 2011
A financial services firm invigorates its VOC program to better understand its business—and its customers
Secret of My Success,
Posted 04 Jan 2011
Social networks and peer communities are changing how products are sold
Insight,
Posted 04 Jan 2011
Customer analytics are emerging as a competitive advantage.
The Tipping Point,
Posted 03 Jan 2011
Front Office,
Posted 23 Dec 2010
Oracle's massive annual gathering garners a lot of press—both good and bad
Insight,
Posted 23 Dec 2010
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Daily News,
Posted 13 Dec 2010
A maturity model for the Sales 2.0 era.
Viewpoints,
Posted 11 Dec 2010
New solution is tied to Microsoft platform and allows for simple business rules programming.
Daily News,
Posted 09 Dec 2010
Real-Time ID is expected to provide a change to online marketing strategies.
Daily News,
Posted 08 Dec 2010
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
Daily News,
Posted 07 Dec 2010
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Daily News,
Posted 02 Dec 2010
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
Daily News,
Posted 02 Dec 2010
Magic Quadrant for Web Content Management '10: With the mobile Web rising in importance, veterans Oracle, Open Text, and Autonomy share space with upstarts SDL, Sitecore, and FatWire.
Daily News,
Posted 01 Dec 2010
With new industry- and department-specific capabilities, PivotLink expands its BI prowess.
Daily News,
Posted 30 Nov 2010
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