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Articles: Integration
The partnership brings together telephone prospecting with appointment scheduling.
New technology partners and solutions added to the long list of suppliers.
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
The deal adds to IBM's business analytics initiatives.
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
The solution brings together CRM data with multiple means of customer contact.
Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange.
The new app gives on-the-go merchants tools to search and take action on customer data, while simplifying Facebook marketing.
Maximizer CRM 12 Winter 2012 offers improved integration to mobile devices and other software.
BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
The deal will deliver strategic customer analytics solutions.
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
Software integration marries marketing and financial data.
Decrease customer churn by personalizing your billing process.
Business-class VoIP, video, contact center, and unified communications services are now available to Canadian businesses and branch offices of U.S. companies.
Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix.
New features drive operator efficiency and productivity and enhance customer experience.
Acquisitions expand the cloud integrator's CRM advisory and cloud integration services.
Joint integration brings powerful communications and customer service capabilities across the enterprise.
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