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Articles: Integration
Partnership provides solutions designed to help enhance employee engagement and performance management.
The new CRM release includes softphone functionality and mobile phone texting capabilities.
Update includes integration with a host of apps to bring together marketing and sales.
IVR and email top the list, but online customer support gains ground.
Meeting Mapper for iPad Notes and Activities can be synced to Salesforce.com with the touch of a button using the new Instant Sync feature.
FICO Model Builder for Big Data integrates with Hadoop, Lucene and R.
Customer data can now flow from Transera into Salesforce and appear on the agent's screen.
New integration lets users carry out tasks in Salesforce without ever leaving Gmail.
User preference for entertainment and mobile accessibility drive platform innovation.
New bundled cloud package includes more than 40 apps for large contact centers.
New In-App Co-Browse solution lets customer service agents help customers find what they need in mobile applications.
Batchbook users can now drag in a file of contacts, setup custom contact profiles, and create lists, all in one step.
The CRM Connector integrates OfficeSuite with Salesforce.com and other leading CRM applications.
4INFO's AdHaven Bullseye now offered within the Acxiom Collaborative Targeting Suite.
Infusion E-Business services will analyze the effectiveness of search engine marketing.
Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution.
Joint effort to bring gamification to employee and customer social business communities.
The deal leads to a hosted call center solution built on Avaya's infrastructure.
Sales Navigator Calling lets users tap screens to make calls to sales contacts.
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