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Articles: Integration
Marketing platform transforms social marketing from "Likes" to lifetime value.
New features include widget-based dashboard, enhanced user interfaces, and expanded Cisco integration.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
CaaS Small Center is geared for contact centers with fewer than 50 agents.
The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
AnswerClick brings in natural language processing to the call center market.
Guests are invited to share reviews on TripAdvisor during the survey process, and the hospitality companies are alerted to new reviews as they are posted.
Technology enables presence-aware ads that incorporate interactive, real-time connections between online shoppers and advertisers.
The partnership will bridge the gap between Epicor and Microsoft Dynamics CRM and Salesforce.com.
SDL BeGlobal enables customer insights and analytics across languages.
The new offering provides advanced routing of customer communications for cross-organizational response.
New platform marks one of the first product integrations with Oracle Eloqua.
New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
Three new data capture options are integrated into the company's enterprise CRM solution.
Solution aims to increase audience engagement across Web properties, mobile apps, online stores, and more.
Enhancements enable businesses to create more personalized customer experiences.
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