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Articles: Integration
New functionality will provide support agents with more customer context
Big data apps, powered by the Teradata Aster AppCenter, simplify, accelerate, and extend the use of big data analytics.
WalkMe introduces new design, contextual guidance, and engagement features.
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
Experience Hub brings diverse customer stories together to drive action across the enterprise.
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
For the companies, customer success management is a growing concern.
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
Comprehensive big data solution compiles real-time and historical data on communications
New integration with WordPress simplifies translating digital content for international markets.
OpenText now features increased interactivity and provides greater insight and access in customer communications management.
Nielsen Listening Platform is a solution for gathering and acting on real-time customer feedback.
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
Call analytics will help marketing teams track campaign performance.
The two companies' combined efforts will enhance customer experience within the cloud contact platform.
Digital Experience Cloud combines content, commerce, and connectivity to empower organizations' digital transformations.
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
Version 8.0 of the Widen Media Collective digital asset management system lets marketers manage, deploy, and analyze content.
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