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Articles: Integration
Customer Management Gurus hopes to ride services upswing; consultancy on the cheap; a virtual shop
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
Release 6 touts 300 APIs; CTO claims 300 percent growth in sales, low-cost Web services architecture; avoiding the PRM fate
Does classroom education for CRM still make sense?
SAP's Peter Zencke takes us down the yellow brick road to the multichannel land of Oz.
A True Disciplinarian
Top 5 mistakes smart CKOs avoid when executing their KM strategy
Accenture's energy-outsourcing services charge sales, signs deals with CustomerWorks and BC Hydro
CRM suite vendor joins forces with IBM Global Services
Critical success factors for an effective CRM
Airborne Express unleashes Onyx software and portal in phases; 700 sales and marketing employees get customer information at their fingertips
Dynamics 7.0 and eEnterprise 7.0 integrates with upcoming CRM products, connects to systems both inside and outside the firewall; employee 'smart tags'
CRM vendor touts deeper integration with ERP systems; takes aim at heavyweights SAP, JD Edwards, Oracle and PeopleSoft
Cape Clear opens up development platform to Salesforce.com customers; "the new era of integration has begun," says CEO
Despite tremors on Wall Street, a tiny Canadian software developer takes giant steps with an acquisition that doubles the company's size
A recent survey of Fortune 1000 executives attributes CRM failure to inadequate support from top management
AMR researcher points to misguided project implementation strategies, lack of governance and bound architecture
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