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Articles: Integration
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
An overarching goal of RTE lies with the need for process automation to manage the detailed steps involved in moving transactions and business events from start to finish.
As enterprises aim at systems integration, the data warehouse comes greatly into play.
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
Firstlogic will integrate its information quality solutions into the CRM solutions that Akibia develops for its various customers.
Diversinet says that the addition of DSS's services suite enhances Diversinet's ongoing strategy to provide greater depth and breadth in its product/service offering.
Microsoft Corp.'s much-anticipated Microsoft Business Solutions CRM will miss the 2002 delivery mark set by the company and instead be available in "early 2003."
Some companies are finding that industry newcomer NetLedger's integration of back- and front-office data will give them a holistic view that Salesforce.com's front-office only system can't match.
PeopleSoft has announced the release of PeopleSoft CRM 8.8 and has introduced three new vertical solutions: CRM for High Technology, CRM for Insurance, and CRM for Energy.
Wearable and embedded training devices represent the future of training and instruction for both governmental and business organizations.
J.D. Edwards made three separate announcements this week, unveiling two new partnerships and a new software program.
A recent survey found that due to lack of access to CRM systems in the field, CRM and sales force automation programs were not entirely successful.
If anyone needed more evidence that the mid-market is the CRM sweet spot, IBM's aggressive plan to stake a claim and spend more than $100 million in marketing should be proof enough.
Reynolds and Reynolds announced Wednesday that it has made its first foray into servicing other markets with the acquisition of Boat Ventures.
Framingham, MA-based research firm IDC found that more and more vertical markets are deploying mobile solutions, but another recent IDC study showed that sales of mobile devices slipped 6 percent in the third quarter of 2003.
A two-way integration enables Outlook users to have all the information from email move into the UpShot CRM system and vice versa by simply clicking on the specific email.
A new solution, called Intellisync for Oracle, uses Pumatech's Intellisync engine to provide two-way synchronization of appointments, business contacts and to-do lists between the Oracle E-Business Suite and either Microsoft Outlook or Palm OS handhelds.
BEA Systems Inc.'s Liquid Data for WebLogic lets users search emails, spreadsheets, databases, and other corporate data sources for information related to a specific project or topic, the company says.
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