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Articles: Integration
The enterprise CRM suite landscape is changing, led largerly by efforts in integration.
The failure of the global CRM promise doesn't mean that CRM software isn't working
Siebel's highly anticipated UAN aims to facilitate CRM with back-office applications
Specialist application/ERP vendor picks up employee relationship management firm at a discount; IT spending will come back, says Geac CEO
Alliance with IBM Global Services to bring CRM to mid-market; 75 new customers in Q2 as company claims interest outside installed base
Launches E.6 Service for call centers; allies Tibco for system-to-system integration; best architecture, says analyst
Integration technology standards drop prices; companies opening wallets; surprising in today's economy, says Yankee Group
Inforte offers advice on how to tackle front and back-office integration woes
Partners with Extreme Logic, Microsoft's Partner of the Year, to deliver Web services and integrated applications
Windsor Industries launches e-commerce website; tackles technology and channel-conflict issues; best practices to avoid surprises
Consultancy delivers step-by-step guide; tactics for building company-wide support; the customer culture
Customer Management Gurus hopes to ride services upswing; consultancy on the cheap; a virtual shop
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
Release 6 touts 300 APIs; CTO claims 300 percent growth in sales, low-cost Web services architecture; avoiding the PRM fate
Does classroom education for CRM still make sense?
SAP's Peter Zencke takes us down the yellow brick road to the multichannel land of Oz.
A True Disciplinarian
Top 5 mistakes smart CKOs avoid when executing their KM strategy
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