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Articles: Integration
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
Research indicates that the use of social networks among small businesses will double over next 12 months.
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
Delivering analytical applications through reporting tools to enable a predictive enterprise.
A new tagging feature aims to make reviews more easily accessible.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
The company expands its online marketing platform with a new text-messaging solution.
Video-enabled call centers will change the company-customer relationship.
Gartner points to the continued evolution of software-as-a-service implementations.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
The voice platform vendor helps itself to a portfolio of self-service applications.
Data integration barriers must become a thing of the past.
Mastering the multi-sourced call center.
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
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