The WFO solutions provider acquires two WFM vendors that play in the financial services space; the move extend its solutions beyond the contact center and into the enterprise.
CRM Featured Articles,
Posted 03 Oct 2006
Research indicates that one quarter of all new business software will be delivered as SaaS by 2011; loyalty to the on-demand model is reaching enterprises as well as SMBs.
CRM Featured Articles,
Posted 28 Sep 2006
Actuate unveils version 9 of its e.Spreadsheet software, challenging Excel with scalability and security.
CRM Featured Articles,
Posted 25 Sep 2006
Adoption rates for workforce management may be high, but a recent study finds that usage and value metrics remain disproportionately low.
CRM Featured Articles,
Posted 22 Sep 2006
Two institutions detail their experience and rewards with CRM implementations at the destinationCRM 2006 conference.
CRM Featured Articles,
Posted 19 Sep 2006
Sage acquires the mobile division of its partner, Corum, in an effort to increase mobile integration; mobility is hot now for companies that want to invest in a product.
CRM Featured Articles,
Posted 15 Sep 2006
The Winter '07 release will offer "unlimited customization" for analytics and BI tools, including Business Objects Crystal Xcelsius; one analyst sees the potential benefit to CRM in general.
CRM Featured Articles,
Posted 13 Sep 2006
Developing multiple strategies and values will improve the business performance of a CRM implementation, according to Gartner.
CRM Featured Articles,
Posted 13 Sep 2006
Sage launches the latest version of its full-featured CRM suite at the Gartner CRM Summit in Chicago, with renewed focus on end-user adoption and mobility.
CRM Featured Articles,
Posted 12 Sep 2006
An analyst recommends taking a close look at IT's needs and capabilities, the contract, overall usefulness to the business, and other factors in making the decision.
CRM Featured Articles,
Posted 12 Sep 2006
A new bundle of VoIP applications helps educators and administrators unify and expand touch points for students and faculty.
CRM Featured Articles,
Posted 11 Sep 2006
Mobile sales solutions help make top businesses what they are, and many others are following their lead, according to a new survey.
CRM Featured Articles,
Posted 07 Sep 2006
The IVR and speech app specialist looks to IP contact center functionality to help it compete more effectively in the general contact center space.
CRM Featured Articles,
Posted 06 Sep 2006
The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
CRM Featured Articles,
Posted 05 Sep 2006
The decision to implement one or the other CRM-solution model is a complicated one--here, a rundown of significant financial aspects to consider.
Magazine Features,
Posted 01 Sep 2006
The acquisition of metadata repository Flashline and an expanded partnership with Tata Consultancy Services puts BEA back on the A list.
CRM Featured Articles,
Posted 24 Aug 2006
Successful closure will help Comverse extend its real-time billing and customer management solutions, offering Netonomy as both standalone and integrated into Comverse's capabilities.
CRM Featured Articles,
Posted 23 Aug 2006
The VoIP solutions provider gains the established multisite, multichannel, and multilingual functionality of Calabrio, and a customer base spanning Africa, Europe, and South America.
CRM Featured Articles,
Posted 16 Aug 2006
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
CRM Featured Articles,
Posted 14 Aug 2006
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