Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
CRM Featured Articles,
Posted 01 Aug 2006
The direct marketing company acquires a data quality specialist, but one analyst says it will take time to integrate it into Trillium Software.
CRM Featured Articles,
Posted 01 Aug 2006
SugarCRM releases version 4.5 of Sugar, the first version of the company's flagship product resulting from its technical agreement with Microsoft.
CRM Featured Articles,
Posted 27 Jul 2006
The $4.5 billion acquisition marks HP's entry into the world of business applications, SOA, and more.
CRM Featured Articles,
Posted 26 Jul 2006
Aspect's latest upgrade focuses on support for outbound and blended contact center environments, while Witness Impact 360 Version 7.7 targets recording and optimization.
CRM Featured Articles,
Posted 26 Jul 2006
Eloqua's Summer 2006 Conversion Suite offers customers the ability to create customized programs and moves the company toward true platform status.
CRM Featured Articles,
Posted 25 Jul 2006
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
CRM Featured Articles,
Posted 24 Jul 2006
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
CRM Featured Articles,
Posted 20 Jul 2006
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
CRM Featured Articles,
Posted 19 Jul 2006
The partnership includes joint R&D, sales and marketing, and systems integration efforts, but the joint rollout won't hit the market until 2007.
CRM Featured Articles,
Posted 19 Jul 2006
A recent study by the Winterberry Group predicts a massive upheaval in the advertising agency space, prompting agencies to consolidate and knock down silos.
CRM Featured Articles,
Posted 18 Jul 2006
The company refreshes its flagship product with per-caller personalization, an application execution environment, Web services support, and multimodal support.
CRM Featured Articles,
Posted 18 Jul 2006
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
CRM Featured Articles,
Posted 17 Jul 2006
Two-thirds of businesses will increase their investment, but they must tackle security and network management to fully leverage this emerging wireless network technology.
CRM Featured Articles,
Posted 14 Jul 2006
More companies are hosting key segments of their IT systems to ensure better disaster recovery and less system downtime.
CRM Featured Articles,
Posted 13 Jul 2006
The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
CRM Featured Articles,
Posted 12 Jul 2006
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
CRM Featured Articles,
Posted 11 Jul 2006
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
CRM Featured Articles,
Posted 11 Jul 2006
The German software vendor buys partner Praxis to build up SAP's e-commerce and SFA strengths; one analyst says this will play "a key role" for SMBs.
CRM Featured Articles,
Posted 10 Jul 2006
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