The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
CRM Featured Articles,
Posted 12 Jul 2006
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
CRM Featured Articles,
Posted 11 Jul 2006
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
CRM Featured Articles,
Posted 11 Jul 2006
The German software vendor buys partner Praxis to build up SAP's e-commerce and SFA strengths; one analyst says this will play "a key role" for SMBs.
CRM Featured Articles,
Posted 10 Jul 2006
Version 5 of the manufacturing and distribution midmarket vendor's suite includes broader integration and better visibility for users.
CRM Featured Articles,
Posted 06 Jul 2006
CSO Insights' Sales Performance Optimization '06: Four essential facts about end-user performance and buy-in.
Reality Check,
Posted 01 Jul 2006
Companies face a choice.
Viewpoints,
Posted 01 Jul 2006
Enterprises will need to look to third-party providers for SOA assistance as they continue to migrate to this increasingly popular approach.
CRM Featured Articles,
Posted 29 Jun 2006
Its Global Services initiative includes an offering aimed at creating a more exact experience and another focused on consistency across channels.
CRM Featured Articles,
Posted 28 Jun 2006
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
CRM Featured Articles,
Posted 27 Jun 2006
Integration of marketing and sales data is still the biggest challenge facing businesses; a survey at DM Days reveals that companies have tuned out the breakdown-the-silos mantra.
CRM Featured Articles,
Posted 26 Jun 2006
The software giant acquires Telephony@Work for its IP-based technology, a move that might represent a shift within the call center industry, according to one analyst.
CRM Featured Articles,
Posted 14 Jun 2006
A new family of Microsoft solutions promises to make the integration between the software company's desktop offerings and enterprise solutions more seamless and cost-effective.
CRM Featured Articles,
Posted 13 Jun 2006
The company's latest voice apps can ID callers and provide agents with information; one analyst says that integrating its CRM capabilities with customers' premise-based phone tools "will continue to be a challenge."
CRM Featured Articles,
Posted 12 Jun 2006
The acquisitions will signal further growth for the Cisco communications system and shore up product integration for its customers.
CRM Featured Articles,
Posted 09 Jun 2006
U.S. households are increasingly subscribing to bundled services from telcos and cable providers; IDC sees the market doubling by 2010.
CRM Featured Articles,
Posted 08 Jun 2006
New data management solutions and best practices will spur enterprises to switch from simple data warehouses to reactive CDI data marts.
CRM Featured Articles,
Posted 08 Jun 2006
Big Blue becomes the first vendor to land in the leaders circle of a CDI hub quadrant, but must improve its ability to execute.
CRM Featured Articles,
Posted 07 Jun 2006
Virtual Management announces the integration of Electronic Virtual Assistant into Outlook, enabling users to call in voice information to the Microsoft platform.
CRM Featured Articles,
Posted 06 Jun 2006
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