Pivotal CRM 6.0 makes the platform more familiar for users.
CRM Featured Articles,
Posted 30 Jul 2008
Better customer information leads to higher retention rates.
CRM Featured Articles,
Posted 29 Jul 2008
Social computing meets business value.
Viewpoints,
Posted 29 Jul 2008
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
CRM Featured Articles,
Posted 28 Jul 2008
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
CRM Featured Articles,
Posted 25 Jul 2008
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
CRM Featured Articles,
Posted 25 Jul 2008
What can we learn from how candidates are using SMS messaging?
Viewpoints,
Posted 24 Jul 2008
ABI Research predicts the industry will reach $1.3 billion within five years.
CRM Featured Articles,
Posted 23 Jul 2008
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
CRM Featured Articles,
Posted 22 Jul 2008
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
CRM Featured Articles,
Posted 22 Jul 2008
The vendor launches a new bookmarking solution for sales and marketing materials.
CRM Featured Articles,
Posted 21 Jul 2008
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
CRM Featured Articles,
Posted 21 Jul 2008
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
CRM Featured Articles,
Posted 18 Jul 2008
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
CRM Featured Articles,
Posted 17 Jul 2008
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
CRM Featured Articles,
Posted 17 Jul 2008
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
CRM Featured Articles,
Posted 16 Jul 2008
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
CRM Featured Articles,
Posted 15 Jul 2008
SPSS's latest release of statistics software aims to suit the novice, the expert -- and everyone in between.
CRM Featured Articles,
Posted 15 Jul 2008
Segmentation marketing must be individually relevant.
Viewpoints,
Posted 15 Jul 2008
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