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Articles: Integration
Two venture-capital firms help launch and fund a program for companies to develop Force.com applications.
Existing CRM technology assets can drive incremental growth by improving sales pipeline management.
Your CRM is only as good as your ability to deliver to your customers. So why not merge supply chain management data with CRM to gain a holistic view? It's not that simple.
Only 4 percent of CRM systems are very successful; the software-as-a-service market almost doubles across most of the Asia-Pacific region; and other numerical news from the month online.
Contact centers are continuing to accelerate toward a distributed, home-based staffing model, says a new report.
An online consumer education provider and an EFM vendor team up to help companies help their clients.
Dreamforce '07: AppExchange says hello to its younger, bigger sister: Force.com, touted as "platform-as-a-service"; the family also welcomes a cousin: Visualforce, hailed as "user-interface-as-a-service."
Integration of Web analytics and CRM targets improvement of B2B marketing and sales.
The company debuts with a brace of on-demand applications designed to pull more sales data from the popular CRM system.
A flexible MDM platform delivers rapid return-on-investment.
Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture.
The creator of QuickBooks debuts a new on-demand business management system, catering to the very smallest of the small-business segment.
Business tactics are helping higher education institutions tackle imminent challenges in recruitment and retention.
Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
Keys to filling the gap between clients and CRM vendors.
How to make your employees embrace CRM.
A report reveals numerous flaws in popular social networking sites' design for user experience--but also some good processes.
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