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Articles: Integration
Does classroom education for CRM still make sense?
SAP's Peter Zencke takes us down the yellow brick road to the multichannel land of Oz.
A True Disciplinarian
Top 5 mistakes smart CKOs avoid when executing their KM strategy
Accenture's energy-outsourcing services charge sales, signs deals with CustomerWorks and BC Hydro
CRM suite vendor joins forces with IBM Global Services
Critical success factors for an effective CRM
Airborne Express unleashes Onyx software and portal in phases; 700 sales and marketing employees get customer information at their fingertips
Dynamics 7.0 and eEnterprise 7.0 integrates with upcoming CRM products, connects to systems both inside and outside the firewall; employee 'smart tags'
CRM vendor touts deeper integration with ERP systems; takes aim at heavyweights SAP, JD Edwards, Oracle and PeopleSoft
Cape Clear opens up development platform to Salesforce.com customers; "the new era of integration has begun," says CEO
Despite tremors on Wall Street, a tiny Canadian software developer takes giant steps with an acquisition that doubles the company's size
A recent survey of Fortune 1000 executives attributes CRM failure to inadequate support from top management
AMR researcher points to misguided project implementation strategies, lack of governance and bound architecture
ListenPoint unleashes Web-based marketing software; module collects field intelligence for corporate brass, aiming to boost sales
Hewlett-Packard Co. and Deloitte Consulting Thursday shared details of an alliance to design, build and integrate the key services needed to implement CRM solutions, as well as the outsourcing services to manage these offerings.
When Do CRM Implementations Become Failures?
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