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Articles: Integration
Embracing customer centricity isn't the same as delivering it.
Gartner Business Intelligence Summit '08: The need for better CRM is one of the factors driving growth in the BI marketplace.
In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer.
While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin.
Replacing computer-telephony integration (CTI), this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top.
JPMorgan Chase Card Services has Enkata to thank for a unification of agent metrics.
Lofty statements too often end up as small and meaningless actions.
New kinds of software solutions are playing an integral role in helping companies provide faster and more accurate support.
Enhanced optimization in Affinium 7.3 -- the latest release of the vendor's flagship suite -- aims to make the campaign fit the customer, not the other way around.
Online- and catalogue-only merchants are being called out for getting a head start, but a new bill hopes to even the score
Just when the battle between on-demand and on-premise CRM seemed to settle down a bit, a new one opens up: single-tenant architecture versus multitenancy.
CSO Insights' Sales Performance Optimization '08: Today's companies are finding a full house of technology options.
Collecting rewards made easy with a single swipe.
With yet another Web-based application -- Zoho Invoice -- the Zoho Suite extends its sweet offerings.
Out of a 12-company scrum assigned to the top quadrant, EDS leads the pack.
The core of rock-solid BI turns questions answers.
The customer interaction vendor aims to complete its marketing suite with the acquisition of Million Handshakes, a provider of outbound campaign management software.
The CRM vendor enhances sales force features and contact management through intricate integration with Microsoft Outlook.
Unified communications software vendor Objectworld offers a UC platform that lets companies keep their existing phone systems.
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