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Articles: Integration
Bridging the chasm between CRM and minority business.
The customer who opts in is the one you really want in the first place.
Voice over Internet Protocol (VoIP) promises to simplify the integration of phone, email, and Web for e-business communications.
The vice president must own whether or not the users perceive value from the CRM application.
SMBs want tools that can specifically address their requirements.
The firm's goal is to achieve a number one status across every single product it has.
One of the pieces that made [CRM] fall into place was the wireless component.
"I don't have any data for this, so it might even be true."
You want to know what kind of experience a partner has in your particular industry vertical.
Contact centers can help organizations create a significant competitive advantage. Here's how.
The new 5.1 release includes improved integration with Windows architecture.
According to a recent report from the Aberdeen Group based on a survey conducted in conjunction with CRMmagazine, a few companies have mastered this management.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Proactive follow up with customers is essential.
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
The enhanced version of RightNow Service features an Offer Advisor component that equips agents with a tool that can automatically suggest potential offers or promotions that may be appealing to the customer given his history.
Forrester had forecast a 7 percent growth rate for CRM in 2004.
PeopleSoft will offer credits of as much as $100,000 to customers willing to upgrade certain versions of its software before the end of 2004.
One of the greatest benefits of moving to a CRM solution is the ability to integrate front- and back-office processes.
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