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Articles: Integration
The biggest news is the acquisition of eAssist.
The CVP supports speech-enabled and touch-tone applications that can be integrated with back-end data and business rules accessible through the Web, using Java 2 Enterprise Edition and VoiceXML standards.
In a successful CRM implementation process must always precede technology.
PADI Worldwide unified sales, accounting, membership, and training and education to make members more self-sufficient and reduce customer service calls.
The company now has the ability to build new CRM modules to manage quote generation and product-return processes.
IBM stated in its announcement of the deal that Venetica will become part of the IBM Software Group's Data Management unit.
The responses to the surveys reflect what [executives] think on the subject and where it fits into their business plans.
The newly rechristened application is the ASP's first step as it moves forward with broad plans to expand into smaller markets.
One key to achieving effectiveness, the report says, is sharing institutional knowledge.
The latest version of the company's application suite for service resolution management explores a variety of areas that help users navigate through self-service.
The company now has control over its order process, and soon will be able to get rid of its legacy billing system entirely.
Churchill Downs' formal change-management effort addresses different levels of CRM understanding and, like most change initiatives, emphasizes that change is good.
We will not succeed until we stop thinking departmentally, and start thinking holistically.
The most important factor to consider when implementing a CRM solution is data--and there are three key elements that need close consideration throughout all aspects of the implementation: pre-import data cleansing, data enhancement, and data integration.
Consultants and integrators complement each other--the key is to play to each party's strength.
Most every company that implements CRM does so with the help of a consultant, an integrator, or both.
Anthony Nelson, formerly a consultant at Scient and a global Web strategist at software vendor PTC, will fill the new C-level role.
The key benefit to Crossroads is Siebel's remote agent capability.
Geolocation has already begun to impact various aspects of marketing and sales, from lead generation to paid search results.
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