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Articles: Integration
Tactile is expanding its flagship product line with a new subscription-based offering that fully embeds Salesforce into a salesperson's daily communications and works both online and offline.
Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on SmartCustomerService.com.)
New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.
Improved functionality in SalesDesktop Enterprise includes tighter integrations with Microsoft Outlook and Salesforce.com.
Refresh lets Salesforce.com users access information about their professional contacts.
The Transera Call Center App for the Salesforceâ„¢ Sales and Service Clouds provides unified visibility and control for the multimedia contact center
New integrations bring CRM and productivity solutions together seamlessly.
The partnership will help brand marketers link ad viewability to in-store sales.
Preact's solution for Marketo LaunchPoint targets customers based on their lLikelihood to upgrade, renew, or cancel services.
The mobile-first anticipatory platform startup also announces general availability of its productivity apps.
ServiceSource's new customer success app empowers teams to engage across the customer lifecycle and maximize customer lifetime value.
LiveHive delivers deeper customer engagement analytics and seamless mobile experiences, all synchronized within existing CRM systems.
The deal wil help businesses source leads and deliver measurable ROI.
Deutsche Telekom's T-Systems unit will resell SugarCRM's solution as a hosted cloud service.
Nimble Smart Contacts adds relationship insights to browsers, Gmail, Microsoft Office 365, and Salesforce.com.
New version offers several deployment options, easier integrations, and tighter security.
The integration of Ifbyphone's call conversion analytics with Act-On's marketing automation platform helps marketers optimize lead generation, analysis, and scoring.
New integration simplifies collaboration and execution of content marketing programs.
OmniView provides persistent customer identification across channels.
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